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Bradd3
Participant
July 11, 2019
Question

Premiere Pro in Multicam mode hangs (beachball spinning) and needs to be force quit.

  • July 11, 2019
  • 3 replies
  • 379 views

Premiere Pro 2019  13.1.2

Mac Pro mid 2012 - Version 10.13.6

Footage: XDCam - Proxies

After setting up my project in Multicam mode I can play from the Multicam timeline by pressing the space bar to start and stop payback BEFORE switching over to Multicam View.

When I switch over to Multicam View and choose between cameras - either by using the numeric keypad or clicking on the camera’s image in the Multicam viewer - then stop playback - Premiere ‘hangs’ — spinning beachball. I have to force quit.

This behavior started mid-project around June 27th, 2019.

I went through all the steps to rectify the problem, restarting, creating a new project, switching hard drives with no luck.

I sill had a copy of Premiere 2018 12.1.2 — I created a new project using the 2018 version of Premiere and all works as expected.

I was able to finish my project, of course, I had to start from the beginning to re-edit the footage from the previous version using Premiere 2019.

I have started a new project (July 10, 2019) - tried to use Premiere 2019 however I’m experiencing the same behavior.

Anyone know what's up?

This topic has been closed for replies.

3 replies

Adobe Employee
July 12, 2019

Hi Bradd3,

Sorry to hear this. Please try to reset app preferences (FAQ: How to reset (trash) preferences in Premiere Pro? ) and clear cache (FAQ: How to clean (delete or trash) media cache files? ) to isolate any preference or cache corruption issue that could be causing the app to misbehave. Let us know if it helps.

Thanks,

Sumeet

Participant
July 12, 2019

I have recently noticed the same problem.  Both on my 5k iMac running High Sierra and now on my early 2013 MacBook Pro running Mojave 10.14.5.  At fist I thought it was the media codec so I converted my clips to ProRes422 (1080 29.97) and the problem remains.  Looks like I'll be reinstalling CC 2018 this weekend.

MyerPj
Community Expert
Community Expert
July 11, 2019

Not sure the issue, but wanted to say I've been doing a multicam project with proxies and it's working OK. 2 HD tracks and a UHD track. Hope you find the problem. Version 13.1.2