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Targa VFX
Inspiring
Dec 23, 2024 5:07 AM UTC
Answered

Premiere Pro Instantly Crashing On Save or Export

It just started doing this. Doesn't matter which year what version, if I try save as or export I immediately get a crash report. This is crazy! I updated to the latest studio drivers, uploaded all versions of Premiere pro and it still doesn't matter. 21-22-23 and 25. It carshes on export. Regardless of which hard drive I choose. Davinci works with ZERO  issues. Go figure. This is absolutely pathetic that I cannot even use a software's basic tools I pay a fortune for.

    Targa VFXCorrect answer
    Inspiring
    Dec 26, 2024 3:21 AM UTC

    The problem was Aspera Connect. I wish I could've found this before nuking everything. As you can see in the link, I'm not the only one having this problem. Uninstalling Aspera and reinstalling according to a suggestion in the link solves the problem.

     

    https://community.adobe.com/t5/premiere-pro-discussions/crashing-when-accessing-file-explorer/td-p/14857085

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    4 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    Dec 23, 2024 2:36 PM UTC

    Here is the link for the Cleaner Tool:

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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    R Neil Haugen
    R Neil Haugen
    Legend
    Dec 23, 2024 5:18 AM UTC

    This would be extremely rare. There are several million daily users working without this.

     

    So something is screwy on your setup.

     

    Have you tried the Adobe CC Desktop Cleaner app? That nukes all Adobe software so you can download the CC Desktop app and completely start over.

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    Everyone's mileage always varies ...
    Targa VFXAuthorCorrect answer
    Inspiring
    Dec 26, 2024 3:21 AM UTC

    The problem was Aspera Connect. I wish I could've found this before nuking everything. As you can see in the link, I'm not the only one having this problem. Uninstalling Aspera and reinstalling according to a suggestion in the link solves the problem.

     

    https://community.adobe.com/t5/premiere-pro-discussions/crashing-when-accessing-file-explorer/td-p/14857085

    Translate
      fotovult
      Participant
      Jan 8, 2025 2:22 PM UTC

      this was exactly my problem - removing aspera fixed it

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