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3 replies

Adobe Employee
Nov 17, 2025 2:07 PM UTC

Hi Amiable_intelligence5CAE,

 

Welcome to the community! Are you still experiencing this issue? If so, please let us know the error message that you are getting. It will help us troubleshoot it properly.

 

Thanks,

Sumeet

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Peru Bob
Community Expert
Community Expert
Nov 15, 2025 1:49 AM UTC
R Neil Haugen
Legend
Nov 14, 2025 11:16 PM UTC

What is the error? That is an important bit, as well as what OS ... PC or Mac ...

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Everyone's mileage always varies ...