Skip to main content
Participant
March 18, 2021
Question

Premiere Pro Keeps Crashing

  • March 18, 2021
  • 3 replies
  • 253 views

Premiere Pro keeps crashing! I have uploaded 4 videos and 1 song for editing. When I try to click on anything inside of the media browser it would think for a a split second and then crash. Now just as soon as I open Premiere Pro it will stay up for about 5 seconds and then crash. WTF! 

 

I currently rocking:

The Surface Laptop 3

Processor AMD Ryzen 7 Microsoft Surface (R) Edition 2.30 GHz
Installed RAM 16.0 GB (14.0 GB usable)
System type 64-bit operating system, x64-based processor

 

Seriously it's the computers ability to keep up with this software....at least I hope not. 

This topic has been closed for replies.

3 replies

Peru Bob
Community Expert
Community Expert
April 15, 2021

Also:

 

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver).

If that doesn't work, try creating a new project and import the old one into it.

 
 
 

 

 
 

 

Peru Bob
Community Expert
Community Expert
April 15, 2021

What are the  hard drives (how many, what kind, what is on each, what capacity, and how full)?

That processor is a bit underpowered for Premiere Pro.

If NVIDIA graphics,, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

Participant
April 15, 2021

I have the same laptop and the same issues. I really can't believe that such a powerful machine is having problem with Premier Pro. Is it the laptop or the software? Someone must be able to answer?