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queencass93
queencass93
Participant
April 20, 2017
Question

Premiere Pro Keeps Crashing

  • April 20, 2017
  • 2 replies
  • 469 views

So, I am new to this software and I tried to open it to get practice but it continues to crash on me. Some of my friends who are familiar with this program told me that it may be my storage on my computer and that I will probably have to let something go such as my Sims game.

Help!

    This topic has been closed for replies.

    2 replies

    Vidya Sagar
    Vidya Sagar
    Participating Frequently
    April 25, 2017

    Hi queencass93,

    I am sorry for the crash issue. Is there an error message after the crash?

    If yes, please post a screenshot. FAQ: How do I capture and post a screen shot or video?

    FAQ: What information should I provide when asking a question on this forum?

    Thanks,

    Vidya

    Longstaffe7Edge
    Longstaffe7Edge
    Participating Frequently
    June 15, 2017

    updated PP march, worked fine, did a further update 2 weeks ago and started stalling, did a further update yesterday and now crashes as soon as you first touch mouse

    Vidya Sagar
    Vidya Sagar
    Participating Frequently
    June 21, 2017

    Hi Longstaffe7Edge,

    I understand Premiere Pro crashes immediately after changing the settings. It might be an issue with Permissions. Please follow the steps in this article fixing permissions problem that impedes start of Adobe applications | Creative Cloud blog by Adobe  & let us know the status.

    Thanks,

    Vidya

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    April 20, 2017

    More information needed for someone to help... please click below and provide the requested information

    -Troubleshooting https://forums.adobe.com/thread/2261475

    -Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

    -WITH Exactly which version of Premiere Pro

    -WITH the brand/model graphics adapter (ATI or nVidia or ???) and exact driver version

    -Do not count on Windows to be fully up to date when it comes to device drivers

    -Go to the vendor site to be sure you have an updated driver for your graphic adapter

    •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

    •ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

    -WITH exactly what are the codec details of what you are editing?

    -WITH what effects are you using with the video?

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