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TOKU
TOKU
Participant
March 10, 2023
Question

Premiere Pro keeps crashing... Where is the problem? :/

  • March 10, 2023
  • 1 reply
  • 667 views

I have a problem with the program. It is newly installed after disk format and shuts down all the time. If I turn on the project and do nothing, nothing happens (for 15-20min I tested). However, when I start working on the timeline doing simple things, it hangs and shuts down without any message or a report appears and the option to send it to Adobe. I have already sent 5 times but no response. The report seems to be encrypted, I don't know where to read it.

 

I don't know if it can have an impact, but I changed the motherboard and processor from Intel to a newer and faster AMD Ryzen and reinstalled Windows 10. I didn't have such problems before.

 

How to check what's going on?

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 10, 2023

do you have a teams or enterprise subscription.

 

and check your specs (esp video card), and if ok, update your graphics card driver.

 

specs - https://helpx.adobe.com/creative-cloud/system-requirements.html

TOKU
TOKUAuthor
Participant
March 10, 2023

Everything is updated. Motheboard BIOS, GPU aswell. I think it doesn't matter driver is Game Ready or Studio version. 

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 10, 2023

it should be studio. check specs.

 

and your subscription?

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