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Premiere Pro Keyboard Shortcuts are Gone When Upgraded to 25.0

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I use Premiere Pro Enterprise. When working with PP 24.0 keyboard shortcuts worked fine. But when I upgraded to PP 25.0 I lost all keyboard shortcut functionality. When accessing the keyboard shortcuts panel, the Default was blank.

How can I restore the default some the keyboard shortcuts are functional without having to rebuild shortcuts one-by-one?

R Neil HaugenCorrect answer

Legend

Try closing Premiere, then when launching, hold the shift key down. Select dump cache files.

If that works, fine. If not, you may need to uninstall/reinstail 25.x, or you have a folder permissions issue in the OS.

Everyone's mileage always varies ...

C

christian_2958

Participant

I have the same problem.

Keyboard shortcuts are empty in 25.1, first time dumping the cache files worked, but after a restart of premier pro, same issue, and now dumping cache files doesn't do anything.

Can somebody help how to fix this?

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Robert36028542o70pAuthor

Participating Frequently

My short cuts cam back. Unfortunately, I wish I could tell you how it happened, but I can't. I just came in one morning, launched Premiere and noticed the short cuts worked.

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Averdahl

Community Expert

I am on Windows and the keyboard shortcuts file for Pr 24 is located here: C:\Users\UserName\Documents\Adobe\Premiere Pro\24.0\Profile-UserName\Win

When uninstalling Pr 24 that folder and it´s content, iow the .kys-file/s, should still be there. So, you can move the file with a file browser from C:\Users\UserName\Documents\Adobe\Premiere Pro\24.0\Profile-UserName\Win to the new folder for Pr 25 that is C:\Users\UserName\Documents\Adobe\Premiere Pro\25.0\Profile-UserName\Win

When done, launch Pr 25 and press Ctrl+Alt+K and select your shortcuts from the Preset drop down menu in the Keyboard Shortcuts dialog.

The file path on Mac is very similar.

I use Premiere Pro Enterprise. When working with PP 24.0 keyboard shortcuts worked fine. But when I upgraded to PP 25.0 I lost all keyboard shortcut functionality.

How can I restore the default some the keyboard shortcuts are functional without having to rebuild shortcuts one-by-one?

By @Robert36028542o70p

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Robert36028542o70pAuthor

Participating Frequently

Averdahl,

I lost my keyboard shortcuts again. Not sure why. I do have the old profile from my 24 version stored on another hard drive. I located the PP 25 profile and replaced it with the PP 24 profile. When I did it nothing happened. But you said to use the Ctr+Alt+K keys to bring up the Preset drop down menu. But I'm on a Mac, so what would the keys be instead?

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Averdahl

Community Expert

Cmd+Alt+K should do the trick if i remember correctly. 🙂

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R Neil HaugenCorrect answer

Legend

Try closing Premiere, then when launching, hold the shift key down. Select dump cache files.

If that works, fine. If not, you may need to uninstall/reinstail 25.x, or you have a folder permissions issue in the OS.

Translate

Everyone's mileage always varies ...

R

Robert36028542o70pAuthor

Participating Frequently

Thank you, Mr. Haugen! Dumping the cache files worked very well.

Thanks again,

RGB

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