Premiere Pro locks my screen and restarts my laptop

Forum|Forum|5 months ago
October 14, 2025
2 replies
143 views

For the past couple of months, Premiere has been giving me a black screen, crashing, or restarting my laptop. I've reinstalled it four times now, and the error still seems to persist. I have an ASUS TUF Gaming A15. I don't know how to resolve the issue or if it's a recent update.

My computer has:
AMD Ryzen 7 7435HS (3.10 GHz)
32.0 GB (31.8 GB usable)

I edit weddings, mostly using Canon 4K files, not yet in CLog. I hope you can help me resolve this.

App installs and updates

S

silviadelrinconAuthor

Participant

image.png

Kevin J. Monahan Jr.

Community Manager

Hi,

Thanks for the question. A similar issue is being experienced by others. Updating Windows runtime seems to fix it. Can you try that? See also this post: https://adobe.ly/492dl4T.

Thanks,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

R Neil Haugen

Legend

Try basic troubleshooting 101 for Premiere ...

1) on launch, hold down Shift key, in the pop-up dialog select delete all cache files, allow to start.

If that doesn't fix it,

2) on launch hold down Shift, delete cache, trash preferences, and don't load any plugins/extensions, all those options.

See if that works.

Everyone's mileage always varies ...

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded