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adrickt85305849
Participant
January 25, 2025
Question

Premiere Pro Login Issues

  • January 25, 2025
  • 1 reply
  • 331 views

I tried to start Premiere Pro today on my desktop and there was a message instructing me to login with a QR code or copyable link. Both lead to a webpage that says "Please wait as we work to fix this problem, then try again. If the problem persists, contact customer service." This has persisted for several hours.

I am working on a deadline and need access to Premiere. I would like to be able to resolve this ASAP. I have not had a login issue in accessing the program on the desktop prior to this.

1 reply

Community Manager
February 3, 2025

Hello @adrickt85305849 ,
Were you ever able to resolve this issue?