Premiere pro Low internal memory crash

Forum|Forum|2 years ago
August 3, 2023
2 replies
849 views

Hi. When I open my project, Premiere can't show all the clip thumbnails in project panel and I see error messages like: "Frame substitution recursion attempt..." and "a low level expectation accured.." and I have no idea what these mean! I can't play my clips in timeline and after some seconds it crashes and closes the program! I have not changed anything like ram and memory and storage in my computer and looks like I have a new trouble with Premiere again after giving me a break :)) I reset my preferences, uninstalled and installed premiere, moved my project into a new project and changed the locaion, I also tried switching from mercury to software and clear media cache. But none of these worked!!! Please help me with this as I have been working on this project for 3 month and I have a deadline to finish this. Thank you

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Peru Bob

Community Expert

Try creating a new project and import the old one into it.

N

Narmin29393640155wAuthor

Participating Frequently

I tried doing what was suggested, but the problem is still there. Basically, as long as I don't open the file in the project panel (where my footage is), everything works fine. But when I open it to check my imported files, Premiere crashs. It's so frustrating!

Peru Bob

Community Expert

I tried this and unfortunately didn't work. there were two clips: one is located now and I made the second one offline as I had deleted it before. It's still the same. when I open the folder of footage in the project panel, all those error messages appear and it says " low internal memory ...".

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<"moved from using the community">

N

Narmin29393640155wAuthor

Participating Frequently

Thanks for moving the post. I wait for responses.

kglad

Community Expert

you're welcome, and yes we'll await premiere pro experts to assess.

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