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V
vicee
Participant
October 9, 2019
Question

premiere pro no video in program monitor

  • October 9, 2019
  • 2 replies
  • 149 views

Hi, How are you? I'm desperate with a problem on my Premiere Pro cc 13.1.5. My Video Program not show nothing, just a black or white screen. I can hear the audio track. I'm following very instruction (cuda, clean the cache) but nothing.

Following my configuration:

Intel Core i9 9900K

Rog Strix Z390F Gaming

32 GB Ram Corsair Vengeance

Samsung Evo 970 Pro M2

Nvidia Geforce RTX 2070 Strix

Any Ideas?

Thank you guys

    This topic has been closed for replies.

    2 replies

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    October 9, 2019

    FAQ: How to reset (trash) preferences.

     

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    October 9, 2019

    Do not count on Windows to be fully up to date when it comes to device drivers
    Go to the vendor site to be sure you have an updated driver for your graphic adapter
    •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us


    There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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