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Participant
December 29, 2018
Question

Premiere Pro Not Importing Any Files

  • December 29, 2018
  • 4 replies
  • 2056 views

Hi,
I'm not sure what's going on, but PP will not import any files whatsoever.  I updated PP two days ago, and my iOS a week or two ago.  I've cleared the cache, deleted all backup files I no longer need, and even done a clean sweep of old files on my computer.  I've tried importing less files (5 clips compared to the 100 I tried the first time) and I've restarted my computer as well. 
PP worked 2 days ago when I put a film together, so I'm not sure what's going on.  I can't cancel the import, because the little beach ball is just wildly spinning.  I've forced PP to quit 4 times, tried to start a new project as well as open the one I started first (though it doesn't matter, there's absolutely nothing in either file).  I've been searching the internet for a the last four or five hours and I'm coming up empty-handed.  Anyone here have any ideas on what I can do to get these imports?

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    4 replies

    Participant
    November 3, 2020
    1. Go to Edit, Preferences, Media Cache.
    2. Under Media Cache Files, Location, browse for a file location that has plenty of harddrive space.
    3. click OK.
    4. Let me know if this doesn't work.
    Kevin J. Monahan Jr.
    Community Manager
    Community Manager
    January 4, 2019

    Still having trouble with this issue, emilyhamson? Let us know.

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Ann Bens
    Community Expert
    Community Expert
    December 29, 2018

    Start with a fresh project on a dedicated video drive with a proper folder.

    Might want to reinstall and Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

    Participant
    December 29, 2018

    The bar on import only gets this far and then stops.

    Graeme Bull
    Community Expert
    Community Expert
    December 29, 2018

    Initial thought: Do you have enough space on your hard drive?

    Participant
    January 8, 2019

    I have 505 GB available on my 1 TB drive...that should be plenty, I'm assuming.