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Ayesha389455224qq1
Participant
August 14, 2025
Answered

Premiere pro not opening

  • August 14, 2025
  • 3 replies
  • 631 views

My Adobe premiere pro was working till last night. I installed camera drivers and it stopped working. It just opens and only black screen is visible. I have urgent project to complete. Contacted customer support and even they couldn't resolve I am told to use the old version. Please help.

Correct answer Ayesha389455224qq1
Hello Dani,

Hope you are doing well!

Thank you so much for the help. After installing NVIDIA driver 580.97, I am
able to work on Premiere Pro is v25.4.

Really appreciate your support and timely resolution.

Best regards,

Ayesha

3 replies

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Community Manager
Dani_V.Community Manager
Community Manager
August 19, 2025

Really glad to hear that worked @Ayesha389455224qq1!

    D
    Community Manager
    Dani_V.Community Manager
    Community Manager
    August 18, 2025

    Hi @Ayesha389455224qq1, sorry for the delay. Could you double-check and make sure you have the Studio driver installed, NOT Game Ready: NVIDIA Studio Driver 580.97. Which Premiere Pro version do you need? The latest version of Premiere Pro is v25.4 not v25.2. Have you tried installing v25.3 or v25.4? Your 25.2 projects will still work with these updates.

    Are you able to launch Premiere Pro? If you click to open the app and hold down a modifier key (like Shift), a Reset options dialog box will pop up before the application fully opens. Try reseting preferences (first make a backup of your preferences folder that is in this path C:\Users\<username>\Documents\Adobe\Premiere Pro\25.0\Profile-<profilename>). If you cannot open this dialog box, you can also find the same Profile-<profilename> folder and move it to another location while Premiere Pro is closed and it will create a new preferences folder next time you open Premiere Pro. Here is more info: https://helpx.adobe.com/premiere-pro/using/reset-preferences.html

    A
    Ayesha389455224qq1AuthorCorrect answer
    Participant
    August 19, 2025
    Hello Dani,

    Hope you are doing well!

    Thank you so much for the help. After installing NVIDIA driver 580.97, I am
    able to work on Premiere Pro is v25.4.

    Really appreciate your support and timely resolution.

    Best regards,

    Ayesha
      D
      Community Manager
      Dani_V.Community Manager
      Community Manager
      August 14, 2025

      Hi @Ayesha389455224qq1,

      Welcome to the Premiere Pro forums and sorry you've been experiencing issues. We need a few more details to help like Premiere Pro Version you are on and hardware/system information. Please see How to Report a Problem.

      Could you provide more details on these camera drivers and are you referring to webcam drivers? Do you know if these installed with other system updates? Are you able to uninstall them or roll them back a version?

      Sorry for the frustration,
      Dani

      A
      Ayesha389455224qq1Author
      Participant
      August 15, 2025
      Hi Dani,

      Thank you for responding!

      I am referring to my laptop's inbuilt camera. when i laptop camera was
      showing an error i contacted microsoft support and the support executive
      updated my camera drivers and firmware. my camera issue got resolved but
      after that when i opened premier pro it did not open. i contacted support
      and i was with him on chat for approx. 2-3 hours after doing all the
      trouble shooting he told me that i have to work on the base version as he
      was unable to find out the root cause of the issue. i informed him that i
      can only work on old version for the time being, he asked me to contact
      again after 5 days as this needs to be researched.
      This is affecting my work as i am You Tube content creator. I just want my
      latest version back. please find below all the details that you have asked
      for.
      If you need any further information please feel free to contact.
      i hope that this resolves soon.

      Best Regards,
      Ayesha

      *Use the template below to provide us with information: *

      - *Issue* *–unable to open latest version of premier pro * version 25.2

      - *Steps to reproduce* –
      - 1) click on premier pro to open
      - 2) The screen is blank
      - 3) premier pro does not open, its just a black screen.
      - *Expected result* – Premier pro should open
      - *Actual result* – Premier pro do not open after clicking.
      - *Screen recording* – If you think it might be helpful, include a
      recording of your screen, showing the issue.
      - *Adobe Premiere Pro version *– screenshot attached
      - *Operating system* –Windows edition Windows 11 Home Single Language
      - Version -24H2
      - *GPU driver version (Windows only)* – NVIDIA GeForce RTX 4050 Laptop
      GPU
      Driver version - 32.0.15.8097
      - *Video format* – NA
      - *Comparative information* helps us understand more about when the
      issue occurs:
      - Does it affect all projects or only some projects? Yes
      - Does it affect new projects?
      - When did the problem begin? 13-08-2025 after updating my laptops
      integrated camera drivers.
      A
      Ayesha389455224qq1Author
      Participant
      August 16, 2025
      Hi Dani,

      Hope you are well!

      Any update on my issue?

      Best Regards,
      Ayesha
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