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Participant
April 26, 2019
Question

Premiere Pro not opening after the last update

  • April 26, 2019
  • 3 replies
  • 729 views

Hi guys,

I really need your help. This morning I updated Premiere Pro CC 2019 and now I can't open it.

Sometimes I get the splash screen, sometimes I don't, but after a few minutes I have to kill the process because nothing happens.

I tried cleaning the cache, cleaning the media files folder, running the app as administrator but nothing worked.

Here's some general information about my PC:

- OS: Windows 10

- CPU: Intel Core i7 - 4790

- RAM: 16 GB

- GPU: NVIDIA GeForce 970 with the latest driver (updated this morning too)

(I know the hardware it's outmoded but I'm building a new custom PC and it will be ready at the end on May)

This topic has been closed for replies.

3 replies

Participant
April 27, 2019

Just an update: after one day of trials and errors I was able to reinstall the previous version of Premiere Pro. Now it works just fine but I can't update to the latest version. I guess I will have to wait for the next one.

lareservecc​ I hope this solution can help you too.

Anyway, if someone figure out how to solve the issue with the latest update, please let me know

Participant
April 26, 2019

I have a similar issue. As of today, Adobe Premiere doesn't load any longer. The main difference is that the computer hangs with 100% disk usage and causes the machine to freeze, then reboot at some point.

I have tried:

1. uninstall adobe creative cloud desktop app and all applications (adobe premiere, media encoder etc.) using adobe cleanup application

2. run as administrator

3. clean-up the profile with alt+shift when starting adobe premiere

When I start Adobe Premiere, it hangs on ImporterPhotoshopProxy.prm which I have temporarily removed to see if I had any further success. In this case, Adobe launches but requires Internet to validate I have a genuine copy. As soon as I plug the cable again, computer freezes again.

I may add that the hangs also happen with the creative cloud desktop app when it tries to refresh the app. I can prevent the computer freeze from happening if I disconnect form the Internet.

Averdahl
Community Expert
Community Expert
April 26, 2019

Right click on the Premiere Pro icon in the Start menu and choose Run as administrator.

If this fixes the issue i can provide you with details how to do it once and then forget about it.

Participant
April 26, 2019

Hi Averdahl, I already tried the Run as administrator solution but nothing changed

Averdahl
Community Expert
Community Expert
April 26, 2019

O.k, then i would have uninstalled Premiere Pro and then re-installing it.