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Participant
May 13, 2021
Question

premiere pro not opening properly. blank white pop-up.

  • May 13, 2021
  • 1 reply
  • 513 views

I just downloaded premiere pro on my windows 10 computer and cannot seem to use it. When I open it, it goes through the loading/launching window and take me to (as pictured) what looks like some form of login pop-up over a grey background. I am unable to use anything at the top left and the only thing I can interact with is the exit button on the white pop-up which closes the program enteirly. I tried following a solution from a year-old reddit post but that got me nowhere. Any help would be greatly apreaciated. 

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1 reply

Kartika Rawat
Community Manager
Community Manager
May 13, 2021

Hi there!

We're sorry for that. Can you let us know your system details (OS, CPU, RAM, GPU)? Also, which version of Premiere Pro are you using? https://community.adobe.com/t5/premiere-pro/faq-how-to-find-the-exact-version-of-premiere-pro-you-re-using/td-p/8241053

 

Let us know.

Thanks,

Kartika

 

A5D2DAuthor
Participant
May 18, 2021

Didnt see the response but thank you for responding. Here is my pc info.

OS: windows 10 Home, build:19041.985

CPU: I7-6700k

ram: 16 GB

GPU: GTX 1080

I am not able you open the software so I cannot check the way your link says to but I believe it is Premiere Pro 15.2

Kartika Rawat
Community Manager
Community Manager
May 24, 2021

Thanks for the details. Can you try resetting the preferences? https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

Also, could you check if it's working properly after launching "Run as administrator? Right-click on the app icon > Run as administrator. 

Let us know.

Kartika