Premiere Pro not playing back after leaving the application and coming back

Question

We are having issues with Premiere while running output through our Blackmagic UltraStudio 4K output box. I'm not sure if Premiere is the issue or if Blackmagic is the issue, or if its both of them working together thats the issue.

When running Premiere, the application freezes if I open up the Finder application or any other application in general for any amount of time. Once I come back to Premiere, the application won't run playback and after a few moments, the entire app freezes, I get the spinning wheel of death, and then have to force quit after waiting for too long.

I've had this issue in the past a few months ago and never found an answer. Does anyone have any ideas?

gupta shivangi · Answer

Hi Rob,

Sorry for the trouble. I understand that Premiere Pro freezing while working must be frustrating for you. We're here to help you with the situation. I have a few questions though:

What are your computer specifications(OS version, RAM, GPU, Processor etc)?
Which version of Premiere Pro are you using?
Do you have any version to check if it happens there as well?
How could you guess that the issue occurs only with the Blackmagic UltraStudio 4K output box? Do you have some other output device to confirm that?

Let us know if that helps.

Thanks,

Shivangi

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