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Participant
January 13, 2021
Question

Premiere Pro "Not Responding" Can't open old or new projects

  • January 13, 2021
  • 1 reply
  • 173 views

I've updated my Premiere 2020 and now I'm unable to open new and old projects. No matter what I do the program ends up in a frozen screen of "Not Responding." 

 

Things that i already tried:

- uninstalling the application

- updating my drivers

- reinstalling graphic driver

- windows upgrade (data repair)

- uninstalling all adobe programs / use adobe cleaner , reinstalling

- use ccleaner, delete registry rubbish and everything with adobe

- search my C:// for adobe and delete everything that ive found

- put out some usb cable

- reinstalling audio drivers

- put out the cables from alle monitor step by step (using 4 monitors)

- turn off windows defender/firewall, antivirus

- turn off internet

- delete preferences/plugins (shift+alt)

 

Sitting since 3 days ,5 hours each day to look for a fix ... maybe here someone can help me. .

 

System:

Microsoft Windows 10 (10.0) Professional 64-bit (Build 19042)

Mainboard ROG STRIX X570-E GAMING

DDR4-2132 G-Skill 32GB Ram (1066MHz)

NVIDIA GeForce GTX 1060 6GB

AMD Ryzen 9 3900XT 12-Core Processor

Monitor 0
Model TERRA 3280W ()
ID WOR3280
Serial
Manufacturing Date Week 255, Year 2019
Size 31.5 inches
Max Resolution 2560 x 1440 @ 59 Hz
Horizontal Freq. Range 240-240 kHz
Vertical Freq. Range 48-146 Hz
Max Pixel Clock 600 MHz
Gamma Factor 2.2

Monitor 1
Model 2481W (AOC International)
ID AOC2481
Serial AJEG99A001404
Manufacturing Date Week 36, Year 2016
Size 24.0 inches
Max Resolution 1920 x 1080 @ 60 Hz
Horizontal Freq. Range 30-83 kHz
Vertical Freq. Range 50-76 Hz
Max Pixel Clock 170 MHz
Gamma Factor 2.2

Monitor 2
Model 2481W (AOC International)
ID AOC2481
Serial AJEG99A001407
Manufacturing Date Week 36, Year 2016
Size 24.0 inches
Max Resolution 1920 x 1080 @ 60 Hz
Horizontal Freq. Range 30-83 kHz
Vertical Freq. Range 50-76 Hz
Max Pixel Clock 170 MHz
Gamma Factor 2.2

Monitor 3
Model SAMSUNG (Samsung)
ID SAM0DFB
Serial
Manufacturing Date Week 1, Year 2017
Size 54.6 inches
Max Resolution 3840 x 2160 @ 60 Hz
Horizontal Freq. Range 15-135 kHz
Vertical Freq. Range 24-75 Hz
Max Pixel Clock 600 MHz
Gamma Factor 2.2

 

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1 reply

Participant
January 14, 2021

I've created a Windows user account with admin rights.. Premiere works fine there...  What is different to my main account (also admin rights)