Premiere Pro Not Responding Problem

Question

Hi,My computer can run every adobe product except Premiere Pro.When I run the software, it says not responding.I downloaded Premiere Pro on this computer before. But I deleted it some weeks ago. I re-downloaded today and it gives this problem.I also tried to download older versions but they also don't work.I tried to end task from task manager. It does not fix the problem. If you have any suggestions, please share with me! Thank you!

Isil32922074dkkb · Answer

Also, I found this help message from 2019:

0. Double check you have the latest Premiere and graphics versions installed

1. While launching Premiere, hold down Shift + Alt (Windows) or Shift + Option (Mac). This resets your preferences.

2. Delete your media cache files - https://forums.adobe.com/thread/2152942

3. Try moving your Media Cache to a new location

4. Uninstall Premiere Pro > Run cleaner tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) > Reinstall Premiere Pro

I tried the first 3, they did not work. 4th, I could not manage to do.

My computer is Windows 10. But every other Adobe product I use are the latest version.

My computer is dell inspiron 15 7577.

Waiting for the help! I need to use it for a project. Thanks!

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