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R
recorpac
Inspiring
April 9, 2023
Answered

Premiere Pro on MacBook Pro M2 Max looses connection with multimedia files-needs forced exit

  • April 9, 2023
  • 3 replies
  • 1518 views

Last night I rendered/exported my last project without problem. This morning I opened the project to find that it no longer connects to the original files. When I try to “find” one file, the program goes on block and I have to force the exit. I have found the same problem when trying to load previously developed projects.

I hane disinstalled Premier Pro and installed it back. I have restarted the Mac.

To no avail

Premiere Pro latest version on MacBook Pro M2 Max - MacOs Ventura 13.2.1

This topic has been closed for replies.
Correct answer recorpac

Yes, I've seen that issue a couple times in the wild these days. More than usual. Anyway, glad you got going again.

 

Cheers,
Kevin


Sorry to cotraddict you, Kevin, but tha right answer i where I write “I have reversed the Insta360 Studio version to 4.6.6 as instructed here: https://www.reddit.com/r/Insta360/comments/yxdpw1/insta360_57k_premiere_pro_error_a_lowlevel/”.

I had messed up my timeline later...

Cheerio

Renato

3 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
April 9, 2023

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn't work, try creating a new project and import the old one into it.

R
recorpacAuthor
Inspiring
April 10, 2023

Thank you Bob. I'm in the Rome time zone, so I just woke up. I was about to reinstal MacOs, but I'll try what you suggest first. I'll let you know.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
April 9, 2023

Are the files located on an external drive?

R
recorpacAuthor
Inspiring
April 9, 2023

Yes...

?

R
recorpacAuthor
Inspiring
April 9, 2023

Thank you for answering. Yes, all files are located on an external drive. Is it relevant to the issue?

R
recorpacAuthor
Inspiring
April 9, 2023

All this has happened on Premiere Pro version 23.2

I have since didinstalled 23.2 and installed back 23.1.

To no avail

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