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Participating Frequently
December 16, 2019
Question

Premiere pro play button not even working

  • December 16, 2019
  • 7 replies
  • 2127 views

I have racked my absolute brain trying to fix this, I have gone through every bloody forum. 

My premiere pro works for about 10 minutes, and then all of a sudden the playback stops. When I say it stops, I mean literally pressing play is totally unresponsive. I can use the scrubber, I can press everything and it will react, but nothing moves, the program screen stops moving. I press the play button, and it doesn't even turn in to the stop button, 

Here is a list of the actions I have already carried out before you suggest something:

- Uninstall/reinstall

- Audio hardware options

- Restart project/start new project

- lowered resolution of playback

- changed project settings. 

- used different videos to see if its a video problem.

It is weird because I had a laptop with worse specs before and it was working completely fine, so I do not know what is up. 

This topic has been closed for replies.

7 replies

Legend
December 26, 2024

what are your media specs?  media info is a useful tool to get this info.   https://mediaarea.net/en/MediaInfo/Download

Participant
December 25, 2024

Chose the playback window and press ctrl+L

Participating Frequently
December 18, 2019

is there anyone that can help meeeeeeeeeeee; I have projects to complete 😞 please, someone man!

December 18, 2019

You found nothing interesting in the Event Viewer? What GPU do you have and what driver? What CPU? What storage? 

December 17, 2019
Participating Frequently
December 18, 2019

this also did no work

@mj
Community Expert
Community Expert
December 17, 2019

Hi,

 

Here's a couple of suggestions that will hopefully get you on your way.

 

https://helpx.adobe.com/premiere-pro/kb/troubleshoot_playback_performance.html

 

Good luck

Vincent.
Inspiring
December 17, 2019

None of those worked for me. 

Vincent.
Inspiring
December 16, 2019

hey same! there's like no solutions for this. 

Peru Bob
Community Expert
Community Expert
December 16, 2019

Try resetting the preferences:
https://community.adobe.com/t5/Premiere-Pro/FAQ-How-to-reset-trash-preferences-in-Premiere-Pro/td-p/8236158

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

Vincent.
Inspiring
December 17, 2019

This did not work for me. Nor does clearing the cache.