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December 24, 2025
Question

Premiere Pro playback not working on Mac M2 – timeline scrubs but won’t play, renderer greyed out.

  • December 24, 2025
  • 3 replies
  • 704 views

Hi,
I’m experiencing a critical playback issue in Adobe Premiere Pro on Apple Silicon (Mac M2).

System

  • MacBook with Apple M2

  • macOS (latest, Sonoma/Ventura)

  • Premiere Pro 25.6.3

  • Media stored via Dropbox (File Provider)

Problem description

  • Projects open correctly

  • Timeline and sequences are visible

  • I can scrub the playhead manually

  • Clips are linked and online

  • BUT:

    • Playback does not start

    • Play/Stop buttons do nothing

    • Program Monitor is frozen

    • This happens even in a brand new project

    • Renderer option is greyed out (cannot switch to Software Only)

    • Creating a new sequence does not help

So the timeline scrubs, but playback engine is completely unresponsive.

What I already tried

  • Creating a new project and new sequences

  • Resetting workspaces

  • Clearing media cache

  • Resetting preferences

  • Changing Audio Hardware:

    • Default Input: No Input

    • Default Output: Built-in Output

    • Sample Rate: 48000 Hz

  • Disconnecting all external audio devices

  • Restarting macOS

  • Issue persists in every project, including empty test projects

Additional notes

  • This looks like a global playback engine bug

  • Renderer is locked/greyed out even before importing media

  • Timeline scrubbing works, but playback never starts

  • No error messages are shown

Question

Is this a known bug in Premiere Pro 25.6.x on Apple Silicon (Metal / CoreAudio / File Provider related)?
Is there an official fix or workaround planned?

Thanks for any help.

3 replies

December 30, 2025

Having the same problem, with all projects, no matter how simple they are.

Everything else works except playback and there's no audio when scrubbing. Could it be something audio-related?

Community Expert
December 30, 2025

dunno which version you are using but yes sometimes that has been related to audio,

try to set audio input to no input.

do you have your footage on Drropbox? try moving them locally as Ann advised.

December 30, 2025

I'm using 25.5.0 (Build 13) on a new top spec M2 MBP. Footage on an external SSD. Doesn't matter where the footage is, if it's a new sequence or what kind of footage I'm using.

Everything worked fine a week ago.

Ishan Y
Inspiring
December 24, 2025

Hi there,

Sorry for the trouble. Could you share your media file properties with us? To find them, go to the Project panel > Right-click on media > select Media File Properties.

 

Thanks,

Ishan

Please tag me (@) in your replies so that it notifies me and helps me respond promptly.
December 24, 2025

File Path: /Users/tymoteuszwnuk/Library/CloudStorage/Dropbox/DOLOMITY 2025/KAMERY/CANON R6/AB4A3712.MP4 Type: MPEG Movie

File Size: 105,83 MB

Image Size: 3840 x 2160

Field Type: Progressive

Frame Rate: 50,00

Source Audio Format: 48000 Hz - Compressed - Stereo

Project Audio Format: 48000 Hz - 32 bit floating point - Stereo

Total Duration: 00:00:05:16

Pixel Aspect Ratio: 1,0

Alpha: None

Color Space: Rec. 709

Color Space Override: Off

Input LUT: None

Video Codec Type: HEVC 10 bit 4:2:2

Adobe Employee
December 25, 2025

Thanks for the details. Have you tried creating a Bars and Tone clip (File > New > Bars and Tone) & checking if it's playing properly? If the Bars and Tone clip is also not playing, please share a screenshot of the Audio Hardware preferences window in Premiere Pro.

 

-Sumeet

Ann Bens
Community Expert
Community Expert
December 24, 2025
quote
  • Renderer is locked/greyed out even before importing media

 


By @Tymoteusz344420465fyr

 

 

 

MPE software is no longer available.

 

Software rendering update

 

Try putting your media on a local drive.