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Enzo320471235wzs
Participating Frequently
Sep 3, 2023 11:38 AM UTC
Question

Premiere Pro - Preview continually freezing

Hi,

I have an issue with my preview on Premiere Pro : it freezes too often and the only thing I can do when it happens is to restart my project, which can be very tedious when it's a big project with a lot to clips to load. The thing is, all seems to be good EXCEPT the preview that is freezing, all the project is usable, I can naviguate as easily as always but I can't have the preview. I've also checked all the performances in the task manager and there is nothing to report, neither my CPU nor my memory reach more than 30%.

 

So, here is my computer setup :

- CPU : Intel i7-11700F 2,50GHz

- GPU : NVIDIA GeForce 3060 Ti

- 32Gb RAM

 

And, for Premiere Pro :

- Using GPU acceleration

- Preview in Apple ProRes 422 LT

- Always previewing on the minimum resolution (1/4 on HD and 1/8 in 4K)

 

Everything is on latest version, my drivers, Premiere Pro...

 

Thank you for your help !

    13 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    Jul 24, 2025 8:16 PM UTC

    Try rolling back with a clean installation of an earlier NVIDIA Studio Driver.

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    Enzo30985518sw0e
    Participant
    Oct 30, 2023 9:26 AM UTC

    Hello @Tanner26253813fls1 and thank you for your answer ! Unfortunately, I have this issue even without proxies but I take note of this because I think that this happen less often

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    flowcreatesheat
    Participant
    Jul 21, 2025 7:31 AM UTC

    I've got the exact same issue!

    Scenario is basically the exact same, also using proxies with the same settings! I'm on a m1 max macbook with 64gb ram and over 1,3tb free of storage and I just can't figure out what the problem is!
    Thank you all in advance!

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    caroline_edits
    Community Manager
    caroline_editsCommunity Manager
    Community Manager
    Jul 24, 2025 7:13 PM UTC

    Hey Enzo, sorry for the freezing issue! Does the entire program freeze, where it says (Not Responding) to you? Or is it just your preview that's freezing?

     

    Have you tried resetting preferences and clearing cache? Here's a YouTube video on how to do that.

     

    Feel free to create your own post on the Discussions page and include all the details you can, including anything you've already tried.

    Caroline

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    Tanner26253813fls1
    Participant
    Oct 19, 2023 6:06 AM UTC

    Hey so I've been having the same problem and I tried every solution that people have posed on the internet to no avail. 

    But I fixed it and here's how: I turned proxies off. Crazy right? Proxies are supposed to prevent things like this from happening but it was actually causing the problem for me. Let me know if it works for you

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    Enzo320471235wzsAuthor
    Participating Frequently
    Oct 12, 2023 9:04 AM UTC

    Up, the problem is still here and really disrupts my work...

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    Enzo320471235wzsAuthor
    Participating Frequently
    Sep 21, 2023 10:02 AM UTC

    Ok so it didn't take so long to verify, even when changing from MME to Asio, and with proxy in H.264 I still have the problem. What's even crazier is that this is on a very small project in HD, so even in proxy of a HD media I have this freezes...

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    Enzo320471235wzsAuthor
    Participating Frequently
    Sep 21, 2023 7:48 AM UTC

    Hello !

     

    I am on "No Inputs". I will try to edit on "Asio" and not "MME" to see if it solves the problem. And I will try H.264 proxies also, thank you for the tip. I will come back to you if the problem is solved or not.

     

    Thank you !

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      Kevin J. Monahan Jr.
      Kevin J. Monahan Jr.
      Legend
      Sep 20, 2023 5:40 PM UTC

      Hi @Enzo320471235wzs,

      Sorry. I missed that you said that you are using proxies. You really shouldn't be having problems with playback. How do you have your audio hardware preferences set up? If you set the Input to "No Input," does the problem subside? Let me know. Another test to try is to use H.264 proxies instead of ProRes ones. If the H.264 ones work better, please let us know.

       

      A screen recording would be helpful to see what your issue looks like. I hope the community can help.

       

      Thanks,
      Kevin

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      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        Enzo320471235wzsAuthor
        Participating Frequently
        Sep 19, 2023 6:19 PM UTC

        Hello Kevin,

         

        Thank you for your answer. Unfortunately, I don't think it would help to send you any project because this is happening on all my projects. I work mostly on video rushes in 4k (XAVC S codec from Sony Alpha cameras), and always do proxies to work. Everything is smooth when I work like this but when the freeze happens I have to reload Premiere Pro.

         

        Tell me if you still want to see a project of mine.

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        Kevin J. Monahan Jr.
        Kevin J. Monahan Jr.
        Legend
        Sep 19, 2023 4:12 PM UTC

        Hi @Enzo320471235wzs,

        Sorry about this issue. Can you give us info about the media you are using? Any other info about your workflow you wish to share? Feel free to PM me so I can get a copy of your project file. I hope I can help you.

         

        Thanks,
        Kevin

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        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
          Enzo320471235wzsAuthor
          Participating Frequently
          Sep 18, 2023 7:02 AM UTC

          Still no answer to my problem !

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