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Geerten22508623oroh
Participant
January 5, 2022
Answered

Premiere Pro Problem: My Program Freezes Everytime I Switch Tabs/Programs

  • January 5, 2022
  • 1 reply
  • 664 views
Hi guys,
 
I'm currently working on a new project in Premiere Pro 2022 and I'm running into some problems. I feel like I've tried literally everything and it won't work. The problem is that, whenever I switch programs (f.e. I go to Chrome from Premiere and back), my Premiere Preview freezes. After a few seconds, my whole Premiere crashes. This problem also occurs when I'm switching between different sequence tabs.
 
This is what I've tried:
- Deleting my disk cache / Reinstalling / Resetting Preferences
- Deleting/Replacing the footage. (I've replaced all footage with ProRes proxies and it didn't change anything)
- Turning off GPU Acceleration.
- Exporting my sequence as XML and importing it in an older version of Premiere (2020 & 2021)
 
I've imported 2 types of footage:
- Apple ProRes 4444 (resolution 2k)
- H.264 (resolution 4k)
 
This is my setup:
MacBook Pro (15-inch, 2018)
Processor: 2.6 GHz 6-Core Intel Core i7
Memory: 16 GB 2400 MHz DDR4
Graphics: Radeon Pro Vega 20 4 GB
This topic has been closed for replies.
Correct answer Geerten22508623oroh

ProRes 4444 is very heavy footage at 2K. It may be a bridge too far for your system there. If the file lived on a separate SSD connected via Thunderbolt 3, it might work but you say you've tried that. One thing to try is transcoding the H.264 files if they are of questionable origin (like they came from a phone, drone, or game stream). Scaling them to 2K can also help. Other than that, if you don't need an alpha channel, it is possible to transcode it to ProRes 422?

 

If the project was ever updated, it could be corrupt, as well. You can create a new project and import the existing project into that one as a test.

 

Thanks,
Kevin


Hey Kevin,

Sorry for not deleting my thread.

I fixed it already: turned out an .mpeg file was ruining my Premiere.

Really weird. But I'm glad I figured it out.

Cheers.


Geerten Harmens

www.geertenharmens.com

1 reply

Kevin J. Monahan Jr.
Kevin J. Monahan Jr.
Legend
January 5, 2022

Hi Geerten22508623oroh,

Sorry. Where did your source files originate? What happens if you run Chrome with hardware acceleration turned off? Hope we can help. 

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    G
    Geerten22508623orohAuthor
    Participant
    January 5, 2022

    Hi Kevin,

    Thanks for your reply. The files are originated on my SSD Drive.
    I just now tried to move all of my footage on my Macbook instead of my SSD. I also turned hardware acceleration off on Chrome.

    Same result. I switch to any other program and then back and the preview just freezes & Premiere crashes.
    I've honestly never had this issue before.

    Maybe some extra note that might help: I'm working with 16mm film scans, ProRes 4444.

    Thanks.


    Geerten Harmens

    [Personal information removed by moderator.]



    Mod note: please do not publish phone numbers here.

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    January 7, 2022

    ProRes 4444 is very heavy footage at 2K. It may be a bridge too far for your system there. If the file lived on a separate SSD connected via Thunderbolt 3, it might work but you say you've tried that. One thing to try is transcoding the H.264 files if they are of questionable origin (like they came from a phone, drone, or game stream). Scaling them to 2K can also help. Other than that, if you don't need an alpha channel, it is possible to transcode it to ProRes 422?

     

    If the project was ever updated, it could be corrupt, as well. You can create a new project and import the existing project into that one as a test.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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