Participant

Question

Premiere Pro red screen/glitch ver 12.1.1

Forum|Forum|7 years ago
June 19, 2018
5 replies
7540 views

I searched up on how to get rid of the red screen glitch and everyone went to preferences and media then unchecked the "Enable accelerated decoding of intel h.264"

However when i went to my preferences there wasn't that option?? anyone knows how to fix the glitches and red screen?? please help

Moved by moderator from Adobe Creative Cloud to Premiere Pro CC

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amyr21636499

Participant

Did you ever find a solution to this issue - I am having the same problem.

colinbell

Participant

I'm having the same issue. I can open the file in vlc and it seems to play without any problems, so I'm assume the file isn't corrupt, yet the entire clip is red when I import into PP. All the online advice seems to say uncheck that setting, but sure enough, that setting isn't there in the version of PP I'm running...

If there's not yet a workaround for this specific issue, does anyone know if there's a roundabout way to make the file usable? Media encoder seems to just turn it into an identical red file, only with a different file extension, and the canon XF utility doesn't even see the file.

juanmario

Participating Frequently

You could comment please, what OS you have and Premiere version.

juanmario

Participating Frequently

For all those who said they have the problem with this thread, I recommend updating to the latest version of the program.

The red screen or red frames is related to Intel, on PC or MAC.

In the version of Premiere 12.1 the "Enable accelerated decoding of intel h.264" is not enabled by default, to do so you have to enter the console of the program.

I have doubts with 12.1.1 since after an update, I make some adjustments, but it is possible that it is not enabled either.

In version 12.1.2, if enabled by default.

I think with this everyone with this problem already know what to do.

B

bmartin219

Inspiring

One possible scenario for your red screen situation:

Are you positive that this footage is not corrupt? One time this happened to me, I was importing CinemaDNG footage (a bunch of photos basically) from a BlackMagic camera, and I'm not positive it was corrupt the day we shot it, but when I went back and looked on the card itself, there were *many* frames missing (it shows you a sequential number per frame, and there were huge jumps in the numbers), and I realized that I was not shooting on a card that was fast enough for RAW. Could this be your problem?

P

proteanstar

Participant

I am having the same issue. The footage is definitely not corrupt. I have never had this problem before.

B

bmartin219

Inspiring

I've also had this problem, and also was suggested that solution and didn't see it. I think that's only on PC? I'm not sure.

Also, I just updated my Premiere Pro CC 2018 to the newer one 12.1.1, and man, can I say riddled with errors? Just look at what happened when I opened up the first project file:

We've got:

1) The red screen problem (I/O error? what is that?)

2) Importer Mpeg error, dont know what that is

3) Missing media when all of the media is clearly there (the project was built on this same drive and no file paths have changed)

4) Here's me relinking the media, and, as it should, it goes directly to the file it "can't find". For one clip it successfully relinked, and then, for other clips, I get another "import error"

5) Then, finally, the last clip I tried to import said "there's no video information here, and this file is on a sequence you it will be deleted and you can't undo this". And then it converted it into an audio file. Great.

I guess I'm going to uninstall and go back a version?

My system:

And on OpenCL in Project settings (though I've cycled through in the past to all the other options and it never changes anything)