Premiere Pro / Rush: no video playback in editor and freezing/crashing when interacting
Hello,
it has been a while since I last used premiere pro/rush. Last time (around august 2020) everything went well.
When I open an existing project or create a new one there is no video playback available in the editor and the programm crashes/hangs up when clicking anywhere.
Note: It works (with scrambled video playback), when the graphics driver is not installed (windows default driver).
System:
Windows 10 Pro 64bit / Adobe Creative Cloud
Ryzen 3700X / Radeon 5700XT / 32GB RAM - chipset and drivers up to date.
What I tried:
- Made a clean install of the graphics drivers / Radeon Software (using AMD clean up utility in safe mode) and tried both driver version 20.11.2 and 20.12.1
- Used CC Cleaner (followed the instructions given) to uninstall and reinstalled the creative cloud including all programms
Uploaded a log file to Adobe LogCollector Portal as a step before using CC Cleaner:
AdobeLogs_20201220_093925_335-win.zip
Thanks for helping