Premiere Pro scrubbing indictor freezing and other issues when a video file is imported into project

Question

Hi,

So recently I changed my graphics card, now I don't know for sure that it was the GPU change that started this issue, but I had never experienced it beforehand.

Basically, my project works completely fine with just an audio file. The scrubbing bar indicator thingy (I have no idea what it is called) moves around as I drag it and click on any point on the timeline. However, this changes once I import a video file.

For the record, I do not have the bring the video file onto the timeline, just import it into the project to get this issue to show.

Once I have a video file in the project I try to scrub through the timeline and the indicator does not move at all until I hit space or start playing the timeline. This also applies to selecting segments on the timeline, I click and nothing happens until I hit play.

Has anyone else every encountered this? I have tried a reinstall multiple times including changing the install location.

Thanks

JackHolman · Answer

Hi, sorry for not providing enough information. I am just going to go down the list and give answers.

I am using Premiere Pro 2021 Version 15.4.1
I have installed the latest updates, as I said I reinstalled a few times.
I am using Windows 10 Pro 21H1 OS build 19043.1165
Audio is an mp3, I don't know any more than that. Video is an mp4, I also don't know any more than that.
I am not getting any error messages
I was attempting to add the background video to my project, it would appear the project stops working when more than one piece of media is in the project.
I have never tested this specific media on this computer before, however what I am trying to do now has working in the past.
I have not updated my project. I created a new project to try and replicate the issue and got the exact same issue. I also created a new project and moved my files into it.
OS: listed above. CPU:i7-8700K. RAM:32GB@2133Mhz. GPU: RTX 2060 6GB driver version 471.68 (I don't know anymore about the GPU). My media is on my data HDD. I have been editing media off of this in the past however and had no problems. All other things installed on the drive work fine.
Drive is fast enough to play games on with pretty low load times.
See above.
I am using Mercurt Playback Engine CPU Acceleration
I have tried using Mercury Playback Engine (software only) and got the same error.
Issue appears in preview in the timeline editor.
Premiere doesn't crash, it just does some weird things, as described in my above question.

I can probably make up a dummy program and give some dummy error footage if required.

Also, I looked into the issue more. It would appear that it works when there is only one piece of media in the project, however the issue comes back when the second piece is imported.

Thanks.

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