Skip to main content
kentw31957778
Inspiring
March 21, 2017
Question

Premiere Pro Sequences missing, only on first run, serialized Enterprise installation in a Mac OS X Sierra computer lab

  • March 21, 2017
  • 2 replies
  • 358 views

I have a university computer lab with Adobe Creative Cloud.

When a student logs into a computer (authentication via Active Directory, creating a local profile directory with /System/Library/User Template/English.lproj as the template directory - which matters not one whit in this issue) and starts Premiere Pro, creating a new project, and then goes to File / New / Sequences, several DVD-related presets are missing.

If he closes the PPro program, and then restarts it, the codecs are now there.

If he then logs out, and a second student then logs in, the codecs are there for the second student as well. But if the computer is rebooted, the computer returns to a standard setup erasing all evidence of the previous session (by design, using an app called DeepFreeze - prevents students from permanent tinkering with the lab image), then the second student can log in after the reboot, and the codecs are missing on the first run of PPro. Closing PPro and restarting it restores the codecs.

I have tried copying a working student profile to the template profile directory; I have tried removing everything from the template profile directory; I have tried reinstalling PPro; I have tried reserializing (it's an Enterprise serialized install, so no Sign-In/Out or De/Re-Activate is possible); I have tried thawing and getting to the point of codecs existing and then re-freezing.

After a week of experimenting, thinking it was in the profile, and then thinking it was in the install, and then thinking it was in the serialization, I'm no closer than when I began, other than knowing a thousand things that does not fix the problem.

If you plan to tell me to reinstall, know that I've done that.

If you plan to tell me to de-activate/re-activate, know that's not an option on an Enterprise install.

If you plan to tell me to generate a new license package and install it, know that I've done that.

If you plan to tell me I did one of these things wrong, then please tell me how I did it wrong and how to fix it.

Thank you.

/Kent

    This topic has been closed for replies.

    2 replies

    Inspiring
    March 21, 2017

    DebianFanatic  wrote

    . . . and starts Premiere Pro, creating a new project, and then goes to File / New / Sequences, several DVD-related presets are missing.

    What are "DVD related" presets? Are they custom sequence presets you installed?

    MtD

    kentw31957778
    Inspiring
    March 22, 2017

    Sorry, my bad; I meant "DV-related", "DVD-related". I'll see if I can get

    back into the original post and correct that.

    Here are two screenshots, one from the first run of Premiere Pro, and one

    after closing PPro and immediately re-opening it.

    On Tue, Mar 21, 2017 at 5:25 PM, Meg The Dog <forums_noreply@adobe.com>

    kentw31957778
    Inspiring
    March 22, 2017

    Well, I don't see a way to edit my original post (perhaps because it got moved to a different forum? because too much time has gone by? because editing of original posts by the original author is not allowed?).

    Also, I see my screenshots did not come through in my previous reply (which was done via email); I'll try it again via this web interface I'm now logged into.

    kglad
    Community Expert
    Community Expert
    March 21, 2017