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J
jodyb78477667
Inspiring
May 24, 2017
Question

Premiere Pro showed an ad video instead of the Start screen

  • May 24, 2017
  • 2 replies
  • 766 views

I experienced an extraordinarily long delay today when I started Premiere Pro. The Start screen did not appear and I thought something was wrong with the software, but the menus were still working. After a long delay, a badly made video with no border, title bar, or controls started playing in the middle of the screen. When I clicked on it to see if I could make it stop I discovered that this was done intentionally by Adobe.

I'm paying for this software to do actual work. I do not want to watch someone else's video before I can use my software, especially if it makes the software extremely slow to start up.

How can this intentionally added bug be permanently disabled? It never should have been added in the first place.

This topic has been closed for replies.

2 replies

R
RjL190365
Legend
May 24, 2017

I forgot to mention that you can bypass that video by simply moving the mouse pointer over the video then clicking on "Skip Intro".

R
RjL190365
Legend
May 24, 2017

You can't really permanently disable this. Since CC 2017.1, that intro video plays back the first time you run Premiere Pro or the first time after you clear Premiere's preferences folder. Once you lanch Premiere Pro once, and you do nothing to the preferences directory, then that video will not be played on subsequent launches.

J
jodyb78477667Author
Inspiring
May 24, 2017

I didn't clear the preferences folder; I deleted the directory containing the cached media for PP and AE but I do that between projects anyway and have never seen that video pop up even once. They could at least put a title bar and border around it that says something like "Welcome to Premiere" so it's obvious that it's supposed to be an OOBE video. As long as it's not going to be an ongoing thing and is just a one-time video for new users that accidentally triggered somehow I don't care so much.

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