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D
defaultcdgdfsrmozif
Participant
August 6, 2021
Question

Premiere Pro showing error window when opening

  • August 6, 2021
  • 2 replies
  • 350 views

An error page comes up stating 'premiere pro has encountered a problem and needs to close' when trying to open the application, this is on premiere pro 2021 - anyone know what to do?

This topic has been closed for replies.

2 replies

Kevin J. Monahan Jr.
Kevin J. Monahan Jr.
Legend
August 6, 2021

Hi,

Sorry for the frustration? Can you give us info on Mac or PC? OS? Have you tried any of the standard troubleshooting operations, such as, trashing preferences or deleting media cache? Are you generating any crash reports after the crash? Can you post one?

 

Let us know if you need help with that. 

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
D
defaultcdgdfsrmozifAuthor
Participant
August 6, 2021

Hi,

Thanks for the help I am PC, and I cannot do any of those options as cannot get onto the programme

S
Adobe Employee
Sumeet_Kumar_Choubey
Adobe Employee
August 6, 2021

Hi threre,

 

We're sorry to hear about this. Let us know the system specifications (OS, CPU, GPU & RAM). Also, have you installed any third-party plugins?

 

Thanks,

Sumeet

D
defaultcdgdfsrmozifAuthor
Participant
August 6, 2021

I have deleted any third party plugins and system specs are more than OK

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