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Simon38609573qepx
Participant
July 15, 2024
Question

Premiere Pro; Sound not available

  • July 15, 2024
  • 1 reply
  • 166 views

I have a problem with my Premiere Pro version.
Imported MP4s and MP3s have no sound.
In other programs (MS Clipchamp), however, the sound is present.

 

When opening already finished projects, I get the error "MME - Device: Internal error" (I cannot set anything other than MME in the audio settings) (I do assume that my problem lies here, but that's just an assumption). Changing the audio settings also has no effect.


I have already checked the audio drivers in the device manager.
I have already opened Premiere Pro several times with Administrator and with the ALT key (so I can reset the program).

 

As you can see in the picture, the sound is available but nothing comes out of my speakers or headphones (when connected).

 

Are there any other solutions?

Thanks

 

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1 reply

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
July 15, 2024

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.


If that doesn't work, try creating a new project and import the old one into it.

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