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Sebastian Förstel
Participant
November 6, 2023
Question

Premiere Pro start up crash

  • November 6, 2023
  • 2 replies
  • 622 views

Hello, since my colleague's workstation first had Premiere 23.6 and now 24.0, I also wanted to update my system (23.3).

But every version of Premiere Pro and Media Encoder (I really checked all higher versions) crashes before the app starts.

 

System Details:

Win 10

Intel Core ™ i7-6850K CPU 3.60 GHz

Nvidia Titan X

All drivers are up to date (546.01 Game Ready Driver), I also tried the Studio Driver (same driver number).

 

I have already tried holding down the shift key on startup to reset the application settings, clear the media cache files, reset the plugin load cache and disable third party plugins with no positive result.

I used Adobe_Creative_Cloud_Diagnostics_(Beta), at first it "fixed" the app settings, later it found no more problems.

I also tried uninstalling and reinstalling the entire Adobe Cloud, but with no positive change.

 

I need to use the newer versions of the apps for upcoming projects, so the older versions are not an alternative. As an example: If my colleague is using the newer version, I can't open his project files because of the newer version. Running both systems with an older version is not an alternative either.

 

Can anyone help me find a solution? 😞

    This topic has been closed for replies.

    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    November 7, 2023

    Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    When you get an agent, ask to be connected to the video queue.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    November 6, 2023

    See if something here helps:

    https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-troubleshoot-premiere-pro-crash-at-launch/m-p/11113249

    S
    Sebastian FörstelAuthor
    Participant
    November 7, 2023

    I tried all of them, unfortunately none of them helped. Are there other problems that could be responsible for this?

    When starting the program, a different loading point is always displayed before the crash, for example:

    Loading (83) ExporterBMP.prm
    Loading (53) ImporterDirectShow.prm
    Loading (37) ImporterSensorManager.prm
    Loading (29) ImporterWindowsMedia.prm
    Loading (57) ImporterBarsAndTone.prm
    Loading (86) DXSampleInterceptor.dll

    With the current version of After Effects the program crashes with the following:
    Initializing MediaCore.
    As indicated in the instructions, I have looked at the MediaCore folder, but it is empty (only a dummy.txt is present).

    I would be very grateful for any helpful feedback as I need to continue working with Premiere Pro and AFX...

     

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