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Phil Warren
Participant
December 15, 2017
Answered

Premiere Pro Stopped working

  • December 15, 2017
  • 2 replies
  • 1498 views

Everytime a domain user runs premiere it stops working with the following error

Faulting application name: Adobe Premiere Pro.exe, version: 12.0.0.224, time stamp: 0x59d4c660

Faulting module name: dvaui.dll, version: 12.0.0.224, time stamp: 0x59d4901e

Exception code: 0xc0000005

Fault offset: 0x00000000003a0c91

Faulting process id: 0xf64

Faulting application start time: 0x01d375a574e026c4

Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\Adobe Premiere Pro.exe

Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\dvaui.dll

Report Id: ba4de3f8-e198-11e7-8667-408d5c929838

All other creative cloud products work.

A Domain Admin can also run premiere succesfully.

This topic has been closed for replies.
Correct answer excited_Genie16B8

No, we dont use local accounts, i made the domain user a member of the local admin group on the machine.


Got it.

I was suggesting you do use a local account.  Make it Admin.  This is how Premiere Pro runs best.

2 replies

Vidya Sagar
Vidya Sagar
Participating Frequently
December 18, 2017

Hi Phil Warren,

Sorry for the inconvenience. The faulty module is dvaui.dll. As mentioned by Jim Simon, Premiere Pro require Full Control access to function. Please check the permissions. Instructions: fixing permissions problem that impedes start of Adobe applications | Creative Cloud blog by Adobe

Thanks,

Vidya.

P
Phil WarrenAuthor
Participant
December 18, 2017

I have checked permissions and they have full control on their roaming Adobe folder. I have also made them a local admin on the machine but i am still getting the same error.

Faulting application name: Adobe Premiere Pro.exe, version: 12.0.0.224, time stamp: 0x59d4c660

Faulting module name: ntdll.dll, version: 6.1.7601.23915, time stamp: 0x59b94ee4

Exception code: 0xc00000fd

Fault offset: 0x00000000000181ed

Faulting process id: 0x1110

Faulting application start time: 0x01d377effd40e5df

Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\Adobe Premiere Pro.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 3f749597-e3e3-11e7-b957-408d5c929838

E
excited_Genie16B8
Legend
December 18, 2017

I have also made them a local admin on the machine

Does that mean you've created a new Admin account on the machine?  (Not a domain account.)

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excited_Genie16B8
Legend
December 15, 2017

It does often seem as though Premiere Pro runs best when using a local Admin account.

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