Premiere pro stops responding when cutting

Forum|Forum|2 years ago
May 27, 2023
3 replies
1405 views

Hi there, I'm currently working on a four-perspective video. After using Premiere for longer than I'd say, about 20 minutes, it starts to freeze whenever I cut, move, drag the playhead, or play the video. I've tried clearing my media cache as well as resetting my workspace. It works again after not using Premiere Pro for about 10–15 minutes. Anyone else have this problem or know how to fix it?

Computer specs:

OS: Windows 11 Home 64-bit
CPU: 12th Gen Intel Core i7-12700h
Ram: 64.0GB DDR5 (4800 mhz)
Motherboard: GIGABYTE AORUS 17 YE5 (U3E1).

Premiere Pro Version: 23.4

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Correct answer Peru Bob

Try creating a new project and import the old one into it.t.

Peru Bob

Correct answer

Community Expert

Try creating a new project and import the old one into it.t.

U

ukivfxAuthor

Participant

This worked. Thanks for all your help!

Peru Bob

Community Expert

You're welcome.

Peru Bob

Community Expert

What are the hard drives (how many, what kind, what is on each, what capacity, and how full)?

U

ukivfxAuthor

Participant

I have my OS & Cache on the built in NVME SSD (662GB/935GB) and my Footage & Project File on an External 4TB HDD (3TB/3.6TB)

Peru Bob

Community Expert

The HDD is possibly slowing things down (because it is an HDD, not an SSD, and also getting full), but that doesn't explain it being OK after letting it sit for 20 minutes. I wonder if it might be a heat issue?