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Participant
May 4, 2021
Answered

Premiere Pro stuck in crashing loop on launch

  • May 4, 2021
  • 1 reply
  • 1498 views

Hello all,

 

I apologize if this is an issue that has been resolved elsewhere. I tried searching as best I could, did the steps I found recommended, and I'm still unable to get Premiere to launch. I'm super discouraged and am posting here as a last ditch effort. 

 

Recently got Premiere (on a windows 10 x64) and was able to edit most of a video over the course of several days. I went to launch Premiere last night though and the program started constantly crashing on startup. 

 

The main window would come up as a large gray box with a white header (nothing else) and then what I presume is a startup window starts constantly cycling. It'll be a small, seperate window that pops up, with one main white rectangle in the middle and 2 straps of an image along the side, and a name in the bottom left hand corner. This window will pop up, not fully load, then crash, before trying again, this time with a different name and background image. It does this every 5-10 seconds and doesn't stop while Premiere is running. 

 

I'm honestly at a loss. I tried searching what this would even be but since I don't know what the window is that keeps cycling, my results were mixed. 

 

I thought I found a post on here about my issue, which suggested I change permissions for SLStore and another folder. I followed the steps this morning to no avail. 

 

Any help would be appreciated. 

This topic has been closed for replies.
Correct answer Jeff Bellune

Try launching Pr from a desktop or start menu shortcut while holding down the Alt+Shift keys. Keep them pressed until you see the proper main window. That will reset your preferences and clear your plugin cache.

 

If that works to that point, then before you open any projects, go to Preferences>Media Cache and delete *all* of your cache files. Then open a project.

1 reply

Jeff Bellune
Jeff BelluneCorrect answer
Legend
May 4, 2021

Try launching Pr from a desktop or start menu shortcut while holding down the Alt+Shift keys. Keep them pressed until you see the proper main window. That will reset your preferences and clear your plugin cache.

 

If that works to that point, then before you open any projects, go to Preferences>Media Cache and delete *all* of your cache files. Then open a project.

Participant
May 5, 2021

Thank you so much. The headache and that saved me.... Cheers

 

For anyone experiencing the same issues, this solution worked 100% and didn't affect my current project.