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Nrimedia
Participant
August 19, 2020
Question

Premiere pro suddenly closed without warning.

  • August 19, 2020
  • 1 reply
  • 383 views

I was working on a video project, and usually, I don't save pretty often during the editing process when it's a small project. Premiere Pro closed itself without warning, there was no warning and no message of the crash afterward. 

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1 reply

Joëlle Bh
Community Expert
Community Expert
August 19, 2020

which version do you have? If you don't have the latest version please update it and i advise you to clean media cache and reset the preferences if premiere is not working normally

FAQ: How to reset (trash) preferences.

FAQ: How to clean media cache files

 

PS:usually when a crash happens and you reopen premiere .. it asks you if you want to restore the latest  version saved of the project before the crash.. so the project will restore automatically

And you can check the auto save folder also

I wish you have the auto save feature ON in premiere