Skip to main content
D
dd-b
Known Participant
January 8, 2017
Answered

Premiere Pro suddenly crashing way too much?

  • January 8, 2017
  • 1 reply
  • 1444 views

Current CC, working with projects I've worked with before. Oh, underlying platform is Windows 10.  Windows installation and underlying hardware months to a few years old, used heavily with Premiere Pro all that time.

Went back to some ongoing projects, and I'm finding one of them *always* crashes on load now (was fine before; redundant filesystem with weekly scrubs to verify file integrity tell me the file is the same, but now Premiere crashes loading it), and I've now encountered another case where I can crash it consistently with a particular action (creating a sequence from a particular clip, or dragging that clip into a sequence).

Was intending to get this editing done tonight, but can't seem to make that happen; deleting my current copy of the clip and reimporting doesn't help, creating a new sequence one of several ways doesn't help, etc.  When I drag the clip into the sequence it makes a "bong" noise, than shortly after that pops up the dialog telling me Premiere Pro has stopped.

Ongoing project, the clip isn't new, etc.  Clip plays fine on its own and in Premiere, but adding it to a sequence reliably crashes Premiere.

One obvious approach would be to fall back to the last version, but that will be annoying since I had to upgrade a bunch of other projects to go to that version; presumably if I roll back, I'll lose access to those upgraded projects.  Any other ideas?

This topic has been closed for replies.
Correct answer R Neil Haugen

Easily enough tested -- and the answer is, doing the import via media browser rather than drag-and-drop makes no difference whatsoever.

(Who found a way to even make them go through different code?  They should be identical!)

Thanks for the suggestion, though.


That one down ... have you tried using the "Fill Left from Right" in the Audio effects?

I've seen that suggested before as a more reliable way to handle channel re-assignments.

And on looking through your post again (and thanks for all the details!), I'd suggest after importing, simply drop a clip on a blank sequence so PrPro makes the sequence to fit, then apply the "Fill left from Right" effect. See if that works for you.

Neil

1 reply

E
excited_Genie16B8
Legend
January 8, 2017

That's a good start, but some specifics will help.

How To Ask For Help

D
dd-bAuthor
Known Participant
January 9, 2017

So I'm taking the surrounding silence as indicating this isn't a problem lots of people started having about the same time?

Okay, some more info:

Premiere Pro CC release is 2017.0.1 11.0.1(6) Build

To reproduce problem:

Create new Premiere Pro project.  Import this clip into project by drag-and-drop.  Project pane shows right duration, etc.

Right-click clip, modify -> Audio Channels; change format to mono, with the right channel from the original stereo pair.  (This is necessary because, while the original clip has stereo audio, the left channel is blank, there is only sound on the right channel.)

Double-click this clip in the project pane to open the source pane.  Clip plays at start, end, and many random spots in the middle.

Right-click entry Properties shows this for the clip:

File Path: H:\Boxes003-005 December MAC UMatic uncompressed\019-14_W34_Umatic_MASHmaybe_ColorHugo-tape1.mov

Type: QuickTime Movie

File Size: 52.18 GB

Image Size: 720 x 486

Frame Rate: 29.97

Source Audio Format: 48000 Hz - 24 bit - Stereo

Project Audio Format: 48000 Hz - 32 bit floating point - Stereo

Total Duration: 00:33:00:19

Pixel Aspect Ratio: 0.9091

QuickTime Details:

Movie contains 1 video track(s), 1 audio track(s), 1 closed caption track(s), and 0 timecode track(s).

Video:

There are 59420 frames with a duration of 1/29.97th.

Video track 1:

Duration is 0:33:00:19

Average frame rate is 29.98 fps

Video track 1 contains 1 type(s) of video data:

Video data block #1:

Frame Size = 720 x 486

Compressor = Uncompressed 10 bit

Quality = Most (5.00)

Audio:

Audio track 1 contains 1 type(s) of audio data:

Audio data block #1:

Format = 24 bit - Stereo

Rate = 48000 Hz

Compressor = in24

Closed Captions:

Closed Caption track 1 contains 1 type(s) of data:

Closed Caption data block #1:

Format = CEA-608

VR Projection: None

Create new sequence, properties look like:

Hugo Awards

720 x 540

00;00;00;00, 29.97 fps

48000 Hz - Mono

VR Projection: None

Drag clip into sequence.  The "different settings" dialog pops up, I select "keep clip settings".  Premiere crashes ("bong" sound, then the Windows "checking for cause" dialog, then:

[Window Title]

Adobe Premiere Pro CC 2017.0

[Main Instruction]

Adobe Premiere Pro CC 2017.0 has stopped working

[Content]

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

[Close program]

This exact workflow, from clips with these parameters including this exact clip, and a sequence with these parameters, is what I've been working with since September pretty heavily.  This crash just started happening late last week.

I was able to verify the SSHA-1 checksum of the clip file against a remote copy of the file, no sign of any differences, no reason (other than the crashes) to suspect any differences.  And I note that, after importing to Premiere, it plays fine. 

The obvious weird thing is not new; it's been part of my workflow for months.  Still, it's weird, so we'd better talk about it.

This clip (most of the clips I'm working with) are digital transfers from 40 year old video. In this particular case the original media was UMATIC cassette.  The digital transfers were made for us by Guy Spiller, and the file format resulting is a 10-bit uncompressed file. It seems strange to me that it's 720x486 with a pixel aspect ratio of .9091, but that's how they all came back. 720x540 is the 1:1 size for 4:3, and that's what I've got my editing sequences set up to (because these will be displayed on modern screens, all of which that I know of are physically square pixels). 

So, that's probably the significant part of the difference between clip settings and sequence settings.  I want to emphasize again that this has been working *fine* for months; something broke late last week, but I made no change in the settings I was working with. Still....

So, my work has been brought to an unexpected and abrupt halt by Premiere suddenly crashing when I do the most basic thing in creating a new video.  Where do I go from here?

R Neil Haugen
R Neil Haugen
Legend
January 9, 2017

Ahh ...

"Create new Premiere Pro project.  Import this clip into project by drag-and-drop.  Project pane shows right duration, etc."

Not recommended. To import material/media/assets for PrPro projects, Best Practice is to use Media Browser, select media, right-click "Import" ... as this guarantees PrPro doth get all the clips metadata properly loaded into the PrPro project database. This could be your issue here, as other ways of drag & drop can have spotty problems.

Neil

Everyone's mileage always varies ...
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices