Participant

Question

Premiere pro takes 10 mins to startup

Forum|Forum|7 years ago
August 6, 2018
3 replies
533 views

for some reason, in two thirds of the times that i open primere pro, it takes 10 mins for it to start up.

its shows the startup-loading window but takes 10 mins to open the program itself.

its a weird problem and i didnt find someone who got it, i cleared cache files and it didnt help.

would appriciate help.

"fix bugs"

This topic has been closed for replies.

E

excited_Genie16B8

Legend

Start with Steps 3D, G and H below. Report back.

Unofficial Premiere Pro Troubleshooting Guide

S

Sumeet_Kumar_Choubey

Community Manager

Hi jojil13478171,

The issue that you have reported sometimes may occur due to app preferences getting corrupt and also if you have multiple plugins which Premiere needs to load/scan at the time of launch. You may try these steps and check if this helps.

Try resetting Premiere preferences and settings - https://forums.adobe.com/thread/2126506
If you are using third-party plugins or effects, you may temporarily remove them to check if one of the plugins is causing the delay at launch

You may move the plugins from the plugins folder to a folder on the desktop and check if it's working, you may restore them later as required.

The common location for plugins can be found as follows:

For Windows - C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore
For Mac - /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore/

(If on Mac, please make sure to look for the plugins under System library and not the User library)

Hope you find it useful.

Regards

Sumeet Kumar Choubey

jojil13478171Author

Participant

I have done it, and it worked, but after restarting my computer it did the same problem again.

another problem im getting is that when that im trying to update creative cloud, its stack at 88%, and gives me error 184.

and it continues to do so, even after im restarting my pc, what that the adobe support website tells to do in case that you are getting that error code.

jojil13478171Author

Participant

tryed to reinstall and clear registry with no effect.

R

RobShultz

Community Expert

Please try re-setting preferences. Have Premiere closed. On the Mac hold down shift/opt/cond while starting up on Windows hold down shift/alt/Ctl during start up. Hope it helps.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded