Premiere Pro Troubleshooting: Mac

Welcome to the Premiere Pro Troubleshooting page for Mac users!

Do you use a Mac? Welcome! You're in the right place. Premiere Pro Mac users have a number of issues that PC users do not face. Here's some resources especially for Mac users. As a Mac user for many years, I hope I can assist.

Top Premiere Pro Troubleshooting Resources

• System Requirements: make sure your system meets system requirements

• Known Issues: see if you are experiencing any known issues
• Poor performance: if you are experiencing poor performance, check out these troubleshooting steps

Premiere Pro Troubleshooting Documents

• Troubleshoot issues related to playback and performance in Premiere Pro

Premiere Pro Knowledge Base Documents

• While using Dark mode on macOS, when you add an obsolete effect, a UI error occurs
  
  

Premiere Pro Fixed Issues

• Note these bug fixes in version 14

Premiere Pro New Features

• See what's new in Premiere Pro (14.0) here

Premiere Pro Release Notes

• See notes about the release here

Community Resources

• FAQ: Troubleshooting Premiere Pro on macOS (Kevin Monahan)
• Frame.io: 7 Common Problems in Premiere Pro and How to Fix Them
• Premiere Pro Hardware forum

I have a problem with Premiere Pro software, not hardware

I need assisted help from agents via chat or phone

I need to search the manual

I need to view some video tutorials

I have a Mac, not a PC