premiere pro unable to open file on disk

Question

unable to import mov files. Started of impoting mts file but audio and video is out of sync, tried renaming the file , now it says unable to open file on disk.

Installed graphic tools , Media features pack not available in my settings. Whats the next thing I should try?

Peru Bob · Accepted Answer

That is Variable Frame Rate.Use Handbrake to convert to constant frame rate:https://handbrake.fr/downloads.phpHere is a tutorial:https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-YShutter Encoder may also be used to convert to Constant Frame Rate:https://www.shutterencoder.com/en/

John T Smith · Answer

>audio and video is out of sync

MOV is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are editing?
Report back with the codec details of your file, use the program below
Free program to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
- when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view
- post your information IN your message, not as an attachment that someone would have to download
.
Does your video use a Variable Frame Rate? See https://community.adobe.com/t5/Premiere-Pro/Variable-frame-rate-video-with-Premiere-Pro/td-p/4601935
If yes, use https://handbrake.fr/ open source transcoder/converter to convert to Constant Frame Rate

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