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wcn_dave
Inspiring
January 26, 2020
Answered

Premiere Pro Unsupported Video Driver

  • January 26, 2020
  • 13 replies
  • 107887 views

Been using adobe for years, now I get "unsupported video driver" on both my laptop, and on my main PC.

 

All my drivers are up to date.

 

V14 will crash with any kind of use at all.

    Correct answer RjL190365

    Both your CPU and GPU are now long obsolete. Both Intel and Nvidia had completely ended all driver support for your system's components several years ago, with the very last Nvidia driver for that 820M coming way back in March of 2018. That makes that 820M not a true 800-series GPU at all, but is actually a re-branded and slightly higher-clocked GeForce GT 620M, which itself is derived from a low-end GeForce 500-series mobile GPU which dated all the way back to 2011.

     

    as a result, Premiere Pro will become permanently locked to software-only everything (rendering, decoding and encoding) with absolutely no GPU acceleration at all whatsoever.

    13 replies

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    W
    wcn_daveAuthor
    Inspiring
    January 27, 2020

    My computer has been running Adobe fine for a long time, and I was on version 13.

    13 now crashes every time I open. (even though nothing has changed on my computer)

    So I tried to update, to see if that would fix it, and 14 gives me compatibility warnings, even though nothing has changed.

    Now I try 13 again, and it has started giving compatibility warnings.

     

    You're not seriously suggesting that Adobe has updated the software so it will no longer work on computers is has been working on the day before?!

     

    FWIW I have an i5 3570 (oc to 4500), on a P8Z77-V Pro running 32GB of RAM, 2x1TB SSD and Radeon R9 390 (4G).

    R
    RjL190365
    Legend
    January 27, 2020

    I am suggesting that Adobe had updated its software significantly to make better use of newer features on newer hardware. Unfortunately, as you found out, it broke compatibility with hardware that's more than three years old. And your CPU is already almost eight years old at this point.

     

    And as you discovered, even a company that's bigger than Adobe has faced this same dilemma: Either add new features to take advantage of newer hardware, or continue to support old outdated and/or obsolete hardware. One can't have it both ways.

     

    Randall

      W
      wcn_daveAuthor
      Inspiring
      January 27, 2020

      That's fine, however what I can't understand is why they broke existing version.  Friday was working, Saturday it stopped working....

      R
      RjL190365
      Legend
      January 27, 2020

      What hardware are you using? And how old are your computers?

       

      If the error messages are the result of using old and/or obsolete hardware, then I would not be surprised that Premiere Pro would crash with any type of work whatsoever. In this case, then, the only fix would be to completely uninstall 14.x and download and install 13.1.5 (aka Premiere Pro 2019) instead.

        John T Smith
        Community Expert
        John T SmithCommunity Expert
        Community Expert
        January 26, 2020

        Do not count on Windows to be fully up to date when it comes to device drivers
        Go to the vendor site to be sure you have an updated driver for your graphic adapter
        •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
        •ATI Driver https://www.amd.com/en/support

         

        There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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