Inspiring

Answered

Premiere Pro v14.6 crash when add track in timeline sequence

Forum|Forum|5 years ago
November 19, 2020
22 replies
22290 views

This topic has been closed for replies.

Correct answer SergiHV

Moderator note: This issue is usually triggered by hardware devices, for example, any control surface. If you have a color grading panel, jog shuttle gizmo, Loupedeck, audio mixer, or similar hardware, try unplugging it or disabling it. No hardware control surfaces? An After Effects user found that certain software plug-ins act like control surfaces, so they may need to be disabled or removed, as well.

In the end they have helped me from Adobe. Here are the steps to follow to solve the problem:

Step 1: Open Run command (Windows key + R key) -> type appdata in the box and enter -> go folder to Roaming folder -> go to Adobe folder -> there you will see the premiere pro folder, please rename this folder to premiere pro.old

Step 2: In this same list (where the premiere pro folder is) you will see the folder named common -> go to common folder -> there you will see three folders by the name of media cache, media cache files and peak files. Please move these folders to trash and then let me know.

Step 3: Please open C drive -> then go to documents folder in left panel -> go to Adobe -> there you will see the premiere pro , please rename this folder to premiere pro.old

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L

Lew Speight

Participant

Currently running the latest version of Premiere pro, and everytime I try and add a video track above Level 3, it crashes!

Happens on 2x Macbook Pro's, one running Big Sur and the other running the previous OS. Did NOT happen before the latest Premiere Pro update.

This happens both when right clicking and 'adding track' and when trying to drag a clip upwards to create one.

I've deleted my prefs and emptied cache but still nothing. I'm forced to force quit otherwise I'm left with the spinning cursor until it eventually closes itself.

Any ideas? I'm a professional struggling to get this project done by the end of the week.

Thanks in advance

Lew

Ann Bens

Community Expert

Go back to previous version and finish.

stefan_gru

Inspiring

In that case: Install previous versions of your Creative Cloud apps

creynolds42

Inspiring

I can confirm that adding a track causes instant crash. You can do this by adding a track via a menu or dragging a clip all result in instant beach ball. This is a catastrophic error for a professional editing system and makes the 14.6 iteration unuseable.

Mac Pro 2013 Catalina

creynolds42

Inspiring

Just deleted media cache and all preferences and there has been no change. Adding a track by any method results in beach ball hand and requires a force quit. Critical bug

G

gradycoug

Participating Frequently

Anybody else experiencing this problem... Premiere Pro crashes when trying to add an audio track. I've tried every different way I can think of to add a track, and each time the program crashes. Any suggestions...? Thanks!

G

Shivangi_Gupta

Community Manager

Hi there,

We're here to help. Ideally, adding audio tracks should not be complex to make an application crash. We'll need more info to troubleshoot the issue.

Which version of Premiere Pro are you using?
Does the crash happen with any specific format of audio file?

Also, please test the issue after cleaning media cache: https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-cache-in-premiere-pro-2019/td-p/8324672?page=1

and resetting the preferences: https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158#8632389

Let us know if it brings any change.

Thanks,

Shivangi

FLSouthpaw

Participating Frequently

Yes I tried both of those suggestions and still cannot add new audio tracks...

R

Rickard Hagman

Participant

Thank you so much for sharing this! Totally saved me!

SergiHVAuthorCorrect answer

Inspiring

Moderator note: This issue is usually triggered by hardware devices, for example, any control surface. If you have a color grading panel, jog shuttle gizmo, Loupedeck, audio mixer, or similar hardware, try unplugging it or disabling it. No hardware control surfaces? An After Effects user found that certain software plug-ins act like control surfaces, so they may need to be disabled or removed, as well.

In the end they have helped me from Adobe. Here are the steps to follow to solve the problem:

Step 1: Open Run command (Windows key + R key) -> type appdata in the box and enter -> go folder to Roaming folder -> go to Adobe folder -> there you will see the premiere pro folder, please rename this folder to premiere pro.old

Step 2: In this same list (where the premiere pro folder is) you will see the folder named common -> go to common folder -> there you will see three folders by the name of media cache, media cache files and peak files. Please move these folders to trash and then let me know.

Step 3: Please open C drive -> then go to documents folder in left panel -> go to Adobe -> there you will see the premiere pro , please rename this folder to premiere pro.old

J

JanVdB

Inspiring

Hi,

this solution didn't work for me.

Hope they will update soon.

Jan

SergiHVAuthor

Inspiring

Have you followed all the steps as it says? It is important to rename the folders with ".old", to regenerate new ones.

amitteresh

Participant

after some time with adobe chat support they did some stuff on my computer and fixed the problem. had something to do with the graphic card settings. try that.

SergiHVAuthor

Inspiring

Thank you very much for the information. Now I'll take a look to see if I find any kind of conflict with the graphics card.

amitteresh

Participant

same problem here....

T

tariqdarkaoui

Participant

the program crash and not responding when I add a new audio track or drag audio to create an audio track please help and fix that problem

Im working on a huge machine on performers 128GB ram and 2080ti 32 core

Peru Bob

Community Expert

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

If that doesn't work, try creating a new project and import the old one into it.

kenw80852696

Participant

I was on 14.6 and was having the same issue. Every time I tried to add a track to my timeline, Premiere would just hang. I also had the issue with hearing the audio play while it's hung and not able to stop it.

I reverted back to 14.3.2 and can confirm that adding tracks works just like it's supposed to. I'm hesitant to try the BETA so I'll have to wait for that.

Ann Bens

Community Expert

FAQ: How to reset (trash) preferences.

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