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warrenr88073708
warrenr88073708
Participant
December 20, 2022
Answered

Premiere Pro v23.1 - Error retrieving frame xxxxx at time xxxxx

  • December 20, 2022
  • 2 replies
  • 156807 views

Error retrieving frames xxxx at time xxxx

Has apperently been an issue for quite some time, on multiple builds with most of the explanations that I can find seemingly blaming the issue on hardware of one form or another so I'll provide my system specs at the end of the post. Other explanations seem to blame the source file or the video equipment used so I'll provide file info and camera specs at the end also. None of the explanations that I can find actually solve the problem.

 

I would like a resolution to this issue, please.

 

Ironically, I can run Premiere Rush error free using the exact same computer and the exact same source file that Premiere Pro can't process without errors.

 

Device info:
Processor Intel(R) Core(TM) i9-9900X CPU @ 3.50GHz 3.50 GHz
Installed RAM 128 GB (128 GB usable)

 

Windows info
Edition Windows 10 Pro
Version 22H2
Installed on ‎8/‎18/‎2020
OS build 19045.2364
Experience Windows Feature Experience Pack 120.2212.4190.0

 

Graphics info:

EVGA RTX 2080TI

 

Drive info:

Samsung SSD 970 PRO 1TB (NVMe) motherboard socket

Samsung SSD 970 PRO 1TB (NVMe) motherboard socket

Samsung SSD 970 PRO 1TB (NVMe) motherboard socket

Samsung SSD 970 EVO Plus 1TB (NVMe) times four on Hyperdrive RAID card

Samsung SSD 860 PRO 2TB (SATA)

 

Source camera:

CANON XF605

 

Source file:

General
Complete name : Z:\Video\New Camera\12-16-22\MVI_0060.MP4
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42 (mp42/hvc1/CAEP)
File size : 36.0 GiB
Duration : 22 min 52 s
Overall bit rate : 225 Mb/s
Encoded date : UTC 2022-12-17 03:40:21
Tagged date : UTC 2022-12-17 03:40:21

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Format Range@L5.1@High
Codec ID : hvc1
Codec ID/Info : High Efficiency Video Coding
Duration : 22 min 52 s
Bit rate : 225 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 59.940 (60000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:2
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.453
Stream size : 36.0 GiB (100%)
Language : English
Encoded date : UTC 2022-12-17 03:40:21
Tagged date : UTC 2022-12-17 03:40:21
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : hvcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 22 min 52 s
Bit rate mode : Constant
Bit rate : 256 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 41.5 MiB (0%)
Language : English
Encoded date : UTC 2022-12-17 03:40:21
Tagged date : UTC 2022-12-17 03:40:21

Other
ID : 3
Type : Time code
Format : QuickTime TC
Duration : 22 min 52 s
Bit rate mode : Constant
Frame rate : 59.940 (60000/1001) FPS
Time code of first frame : 01:48:40;02
Time code of last frame : 02:11:32;51
Time code, striped : Yes
Language : English
Encoded date : UTC 2022-12-17 03:40:21
Tagged date : UTC 2022-12-17 03:40:21

 

 

    This topic has been closed for replies.
    Correct answer Kevin-Monahan

    Good luck, Warren. I will happily pass any sample footage to the developers if you like. Oddly, this format worked most of the time until now. I hope I can help you solve this issue.

     

    Thanks,
    Kevin

    2 replies

    R
    Rohit38093405hfbq
    Participant
    June 17, 2024
    quote

    Error retrieving frames xxxx at time xxxx

    Has apperently been an issue for quite some time, on multiple builds with most of the explanations that I can find seemingly blaming the issue on hardware of one form or another so I'll provide my system specs at the end of the post. Other explanations seem to blame the source file or the video equipment used so I'll provide file info and camera specs at the end also. None of the explanations that I can find actually solve the problem.

     

    I would like a resolution to this issue, please.

     

    Ironically, I can run Premiere Rush error free using the exact same computer and the exact same source file that Premiere Pro can't process without errors.

     

    Device info:
    Processor Intel(R) Core(TM) i9-9900X CPU @ 3.50GHz 3.50 GHz
    Installed RAM 128 GB (128 GB usable)

     

    Windows info
    Edition Windows 10 Pro
    Version 22H2
    Installed on ‎8/‎18/‎2020
    OS build 19045.2364
    Experience Windows Feature Experience Pack 120.2212.4190.0

     

    Graphics info:

    EVGA RTX 2080TI

     

    Drive info:

    Samsung SSD 970 PRO 1TB (NVMe) motherboard socket

    Samsung SSD 970 PRO 1TB (NVMe) motherboard socket

    Samsung SSD 970 PRO 1TB (NVMe) motherboard socket

    Samsung SSD 970 EVO Plus 1TB (NVMe) times four on Hyperdrive RAID card

    Samsung SSD 860 PRO 2TB (SATA)

     

    Source camera:

    CANON XF605

     

    Source file:

    General
    Complete name : Z:\Video\New Camera\12-16-22\MVI_0060.MP4
    Format : MPEG-4
    Format profile : Base Media / Version 2
    Codec ID : mp42 (mp42/hvc1/CAEP)
    File size : 36.0 GiB
    Duration : 22 min 52 s
    Overall bit rate : 225 Mb/s
    Encoded date : UTC 2022-12-17 03:40:21
    Tagged date : UTC 2022-12-17 03:40:21

    Video
    ID : 1
    Format : HEVC
    Format/Info : High Efficiency Video Coding
    Format profile : Format Range@L5.1@High
    Codec ID : hvc1
    Codec ID/Info : High Efficiency Video Coding
    Duration : 22 min 52 s
    Bit rate : 225 Mb/s
    Width : 3 840 pixels
    Height : 2 160 pixels
    Display aspect ratio : 16:9
    Frame rate mode : Constant
    Frame rate : 59.940 (60000/1001) FPS
    Color space : YUV
    Chroma subsampling : 4:2:2
    Bit depth : 10 bits
    Bits/(Pixel*Frame) : 0.453
    Stream size : 36.0 GiB (100%)
    Language : English
    Encoded date : UTC 2022-12-17 03:40:21
    Tagged date : UTC 2022-12-17 03:40:21
    Color range : Limited
    Color primaries : BT.709
    Transfer characteristics : BT.709
    Matrix coefficients : BT.709
    Codec configuration box : hvcC

    Audio
    ID : 2
    Format : AAC LC
    Format/Info : Advanced Audio Codec Low Complexity
    Codec ID : mp4a-40-2
    Duration : 22 min 52 s
    Bit rate mode : Constant
    Bit rate : 256 kb/s
    Channel(s) : 2 channels
    Channel layout : L R
    Sampling rate : 48.0 kHz
    Frame rate : 46.875 FPS (1024 SPF)
    Compression mode : Lossy
    Stream size : 41.5 MiB (0%)
    Language : English
    Encoded date : UTC 2022-12-17 03:40:21
    Tagged date : UTC 2022-12-17 03:40:21

    Other
    ID : 3
    Type : Time code
    Format : QuickTime TC
    Duration : 22 min 52 s
    Bit rate mode : Constant
    Frame rate : 59.940 (60000/1001) FPS
    Time code of first frame : 01:48:40;02
    Time code of last frame : 02:11:32;51
    Time code, striped : Yes
    Language : English
    Encoded date : UTC 2022-12-17 03:40:21
    Tagged date : UTC 2022-12-17 03:40:21

     

     


    By @warrenr88073708
    1.  
    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    December 21, 2022

    Hi Warren,

    Sorry for the frustration. The footage you are dealing with is non-performant. Your computer might not be able to reliably handle such a format as it is. A more powerful Intel CPU, like an 11-13th generation i9 could do it, though. I would either transcode to ProRes 422 or LT or create proxies for the footage. Optimizing highly compressed media before editing a project is normal with this kind of footage and most computers. 

     

    I hope that will work for you.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    warrenr88073708
    warrenr88073708Author
    Participant
    December 22, 2022

    Kevin,

     

    After reading and rereading your response while typing up a longwinded retort this phrase resonated suddenly "Optimizing highly compressed media before editing a project" and so I went back and read the manual on the CANON XF605 again. Specifically the section that discusses the video recording configuration and the selectable options for video format. And found this in the fineprint of the section that discusses XF-AVC format "The camera uses a variable bit rate (VBR). Intra-frame options compress the image after analyzing each frame separately and are more appropriate for editing". 

     

    MP4(HEVC) is not Intra-frame. (emphasis added)

    So, although I was able to produce videos from source files using the MP4(HEVC) format successfully on 37 out of 39 videos since I purchased this camera in May without incident until the recent switch to v23.1, I am going to reconfigure the camera to use the XF-AVC format and see what happens.

     

    Wish me luck.

    Jeff Bugbee
    Community Expert
    Jeff BugbeeCommunity Expert
    Community Expert
    December 22, 2022

    HEVC is not an editing codec. Canon does not care about you editing footage from it's cameras. They only care about recording in the most storage friendly manner. Because you were able to edit 37 out of 39 videos in HEVC does not make HEVC a good editing codec. I could jump in an alligator pit and not get bit 37 out of 39 times, but that does not make jumping in an alligator pit a good idea.

     

    Please let us know if you get better performance with the intra-frame format. Even that might not be enough and may require proxies, depending on your rig, and of course, the footage.

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