Premiere Pro version 12 Crash

Thanks for the direct email!  My last call, last Friday, was quite disappointing.  20 years ago I was doing support, and there were techs that would make-up excuses, blaming problems on anything just to get people off the phone so their “call time” does not get too high.  We had a name for what those techs were doing, “Schwinging” the customer.  Don’t ask me where it came from.  But I was frustrated with landing a customer that that had been done to the next time they called in.  The company I worked for started focusing on first call resolution not average call time and a tech would “own” a call until resolved.  This stopped techs from making excuses and forced them to find solutions through escalation and senior support.

Thanks for the heads up on the provide feedback link.  I will certainly use that.  I know I have had sometimes when I thought it would be nice to be able to do this.  I will start making notes.

One thing I ran into is when creating a multicam project.  I was creating sequences out of clips from different cameras using the same audio track on each sequence after I synced sound on each sequence.  I then select those sequences for each camera and create multicam from those instead of source clips.  (I used this method because two cameras audio had nothing on them.  Crap happens…)

I had a situation where the audio was out of sync for one camera in the multicam.  Couldn’t figure out why and was recreating multicam from sequences to try to fix.  That sequence had a 4 frame gap between two of the source clips that was could not be seen unless you zoomed into the “splice) in the clips (camera breaks continuous video into 2 GB files).

Here comes the feature request-  It would be nice if you could turn on an option to have tracks with gaps in them highlighted or the splice highlighted when zoomed out.  It would also be nice to highlight clips where one edge of a splice ends at the edge of a file and the other side of a splice is not the edge of a file.  I think it would be rare that an editor would splice the edge of a file with another clip that is not the edge of a file.  The highlight or warning could be acknowledge to not show again for this edit if you like and you could choose to fill the gap with a color matte or to match splice at the end of each file. You could also have this check on export or when used as a source for another sequence.

I was on 12.1.1 (Build 10) -

I am now using 11.1.2 (Build 22) - GOOD

Thanks!

  Matt Moore

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