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abdullah_9409
Participant
January 30, 2025
Answered

Premiere Pro video footage delaying/stuttering

  • January 30, 2025
  • 1 reply
  • 460 views

I have a windows 11 24H2 and 23H2 images through Azure with Standard_NC8as_T4_v3 GPU hosted in US East and South Brazil! When I login from US to both of these VM's and open the latest version of Premiere Pro to run the video footage, no issues. When the remote user in Colombia try to access both VM's he get's a delay within the footage! 

The VM is recording 3000/3000 gb and the user has 500/450 gb of internet! When the user try to access anything else on the machine or run normal videos through frame.io or just youtube or downloadable videos its running fine! When he opens Premiere Pro that's when the stuttering happens! 

There's no high latency but I notice the network communication route is longer from Colombia to South Brazil but still when I tested it from US East to South Brazil, I didn't see any issues! 

Is there any recommendations to solve this while using Adobe products via Azure VM?

 
    Correct answer Kevin-Monahan

    Hi.

    Their reaction was the same as mine. Sorry about that.

    "If those same VMs running Premiere Pro run great for one user on a given network topography, and poorly for another using a different network topography, the problem is very likely specific to the network topography, and not Premiere Pro."

    I will ask them to review this thread. I hope we can help you.

     

    Thanks,
    Kevin

     

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    January 30, 2025

    Hello @abdullah_9409,

    Thanks for the message. Welcome to the Adobe Premiere Pro Discussion forum. This is a user-to-user forum run by fellow Premiere Pro editors with only some assistance from Adobe Support. My name is Kevin, and I am one of the leads at Adobe Support for digital video applications. I function as this forum's community manager and am one of the moderators here. I hope the community can assist here as this issue is rather out of scope for Adobe Support.

     

    At first glance, it seems to be more of a problem with internet connectivity over an issue with the software, but the community wants to help you find a solution, no matter the cause.

     

    I will alert the product team about the issue and hope to call their attention to this thread. It may be helpful for them to know about this potential bug.

    If anyone in the community has experience with remote installations of Premiere Pro, please chime in.

    Again, I hope we can help you. Sorry for the frustration.

     

    Cheers,
    Kevin

     

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    A
    abdullah_9409Author
    Participant
    January 30, 2025

    Hello Kevin,

     

    Thanks for reaching out! I can guarantee this is not an interent issue and more so isolated to the product itself and the interaction with VM protocols! I'll be more than happy to provide whatever information you need for your product team to replicate the issue! 

    I've include the needed information above which will guide them to create a similar VM and test it! Looking forward for any updates from your team.

     

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity ManagerCorrect answer
    Community Manager
    January 30, 2025

    Hi.

    Their reaction was the same as mine. Sorry about that.

    "If those same VMs running Premiere Pro run great for one user on a given network topography, and poorly for another using a different network topography, the problem is very likely specific to the network topography, and not Premiere Pro."

    I will ask them to review this thread. I hope we can help you.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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