Premiere Pro/ video issue

Question

Running Windows 10HP ENVY notebookI7-8550u16gb All updated-computer and softwareEverything was fine. I transferred all my files from another computer over to my new one, it was working, but I wanted to render it so I did. I came back and my main project window would not pick up an image. I tried full screen and it works fine. Go back to regular with my other panals and it will not workI've triedMessing with all settingsRestarting computerReinstalling the softwareConverting all the data to a new projectPutting the project on a flash disk and playing it on another computer and it did fine.If anyone has any better ideas it'd be much appreciated. The struggle has been real with this one.

dyland33 · Accepted Answer

All projects and the program window. No video when exported. Like I said it play fine in full screen.

I wound up on the phone with Adobe for 2 hours but if anyone else has problems such as this installed an older version of premier Pro 2017 to be exact uploaded some files and it worked. When I can back to the new version everything worked great. So problem solved but it was an issue the sevice rep has never encountered before.

premieregal · Answer

Is this happening with all projects or only this particular one?

When you export the video do you see an image?

When you say your project window did not pick up an image, do you mean the program window?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded