Skip to main content
M
migpng
Participant
February 18, 2020
Question

Premiere pro white screen

  • February 18, 2020
  • 1 reply
  • 607 views

Hello, so I have started using the free trial of premiere and I've noticed that most files when imported into premiere will open as a white screen. no video only audio. usually the way I fix it is by uninstalling and installing. but that only works half of the time..... 

If anyone knows anything about this please let me know

This topic has been closed for replies.

1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
February 18, 2020

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
•ATI Driver https://www.amd.com/en/support
There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices