Premiere Pro will not open

Forum|Forum|6 years ago
March 3, 2020
4 replies
742 views

Two days ago I was working on a project, saved it, and closed it like I always do. Later that night I went back to it, and after I have the option to choose which project I open, it will not go past the dark grey screen. After about 30 seconds if you click anywhere it says "(not responding)" across the top. I have uninstalled then reinstalled, updated computer and restarted, uninstalled the current version(14.0.3) and tried (14.0.1) with the same result. I was able to open a project in the older (13.1.5) version but I can not open a project that was started in the newer premiere pro. I really need to finish this project for my client but am not sure where to go from here. Thanks

Creative Cloud

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Michael Grenadier

Legend

If you search for files with the following ".prproj" you should be able to identify your autosaves. the file name will begin with the project name and then include the date and time followed by ... .prproj.

Kevin J. Monahan Jr.

Community Manager

Sam,

Looks like you have a corrupt project. Have you expressly saved any backup projects? If not, is there a project with recent changes in the Documents > Premiere Pro > Auto Save folder? Any backups in the Creative Cloud > Premiere Pro > Auto Save folder?

Let us know.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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samh70909329Author

Participant

I am not sure how to find those files. I don't see any auto-save folders however, it is not just any project I open, but any project I have and any new projects I start.

Brandon Loshe

Legend

The autosaved files are located wherever you have them set to in your project settings (File > Project Settings > Scratch Disks...)

What I'm curious about is why one of the "learn" projects work for you, but why your project doesn't work, and what the variable is. You said when you "switch panels" you get the blank screen. By "switch panels," are you moving any of the panels around by chance, or making workspace changes?

Brandon Loshe

Legend

Can you try preferences?

https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/m-p/8236158?page=1

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samh70909329Author

Participant

I tried resetting my preferences and still get this screen. If it helps, I tried opening up one of the "learn" projects and I can access that, then open my project from there. However, when I switch panels I get this every time.