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A
Aldo Photo
Participant
January 21, 2021
Answered

Premiere pro will not play videos and crashes when closed

  • January 21, 2021
  • 1 reply
  • 416 views

https://youtu.be/2DlZVjZQe8Y (video of issue)

I have uninstalled premiere pro and reinstalled and it hasnt fixed it. I put in a video on the timeline and the yellow bar at the top of where the video is located does not show up. I also cannot play the video. When I "x" out the application crashes. It crashes every time I do that. It saves properly with no errors but the application crashes when I close it. My pc specs are above what is needed or recommended. I have a ryzen 7 3700x and an rx 5700 xt with 16 gigs of ram. I am using Premiere Pro version 14.8. 

This topic has been closed for replies.
Correct answer MyerPj

Check / Update or Roll back youir vido driver to the latest STUDIO driver, there is a known issues with the game drivers.

1 reply

MyerPj
Community Expert
MyerPjCommunity ExpertCorrect answer
Community Expert
January 21, 2021

Check / Update or Roll back youir vido driver to the latest STUDIO driver, there is a known issues with the game drivers.

A
Aldo PhotoAuthor
Participant
January 21, 2021

1. how do I do that?

2. will it effect my gameplay and how my pc runs? I still want to game on this pc.

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