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24Kgold
24Kgold
Participant
December 15, 2019
Question

Premiere Pro Won't Open

  • December 15, 2019
  • 1 reply
  • 226 views

I've upated all three versions of Premiere on my creative cloud, but none of them will open. They all get stuck on the wheel of death. I've made sure that "documents" is checked in my system preferences for Premiere 2020, I've tried pressing option when I open it, nothing is working. 

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1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
December 16, 2019

Hi there!

Sorry to hear that Premiere Pro is unable to launch.

  • What are the system specification[OS,RAM,GPU,CPU]?
  • Did you get this issue after updating the Premiere Pro?
  • Are you trying to open Premiere Pro with a specific project?

You may try to Reset preferences and check if it works: https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158

Looking forward to your response.

 

Thank you,

Kartika

 

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