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Nicholas5ED3
Participant
February 19, 2021
Answered

Premiere Pro wont launch - loading importerquicktime.prm

  • February 19, 2021
  • 6 replies
  • 5187 views

This problem didn't exist for me not even a week ago, but suddenly did when I tried to launch Premiere Pro yesterday. When I try to launch Premiere Pro (14.9), the launcher freezes indefinitely on the step "Loading importerquicktime.prm". I can't even end the task through Task Manager when it starts Not Responding, I have to restart or shut down my laptop (Windows 10.0.19042).

 

I've tried a number of things to resolve this issue, including uninstalling and reinstalling Premiere Pro, Creative Cloud itself, resetting OneDrive (where my AppData file is), changing folder access settings in Windows Security, and other remedies people have listed on forums, but to no avail. I don't want to have to reinstall Windows if I don't have to, but I can't think of other options. The only Windows updates on my device since being able to launch the app last (2/15/21) have been Windows Defender Antivirus and an update to remove Adobe Flash Player (2/19/21).

 

Anyone have any sure fire ways to fix this? Incredibly frustrating, thanks in advance.

This topic has been closed for replies.
Correct answer Nicholas5ED3

Unfortunately it seems I'll have to go the route of reinstalling, as a cleanup of CC and Premiere didn't fix the issue. Majorly disappointing that software of this caliber can contain a bug that requires a full OS reinstall to ~potentially~ fix.


It seems that a Windows reinstall did the trick - better than nothing!

6 replies

T
tomaszs97668853
Participant
August 23, 2023

The same in Premiere Pro, After Effects and Media Encoder 23.4, 23.5, 23.6. Last working version is 23.3.

Win11, Intel 13700k, RTX2700 Super, 64GB RAM.

I have already tried all the proposed solutions. Nothing helps. This is incredibly frustrating. Please Help.

R
Reborn Audio Video
Participant
September 21, 2021

This is all nonsense. I have seen this now a dozen times. And NOTHING fixes it. It just goes away while Adobe support laughs at us. 

1. One time, just removing all USB devices 'worked'

2. Another time, deleting one file in Roaming AppdData did the trick

3. Another time, waiting until morning 'worked'

4. Another time, deleting the Adobe Updater service worked

 

This time, hanging on ImporterQuicktime.prm happened simultaneously on 5 different comptuers (OK, not QUITE simultaneously), but I logged in to one after another and ALL of them got the error, when ALL of them were working a few minutes before. This means that Adobe changed something that screwed every person in the world up until something refreshed or changed or whatever. But then an hour later or so after trying all the most recent VooDoo on the web. I went to DQ and got a blizzard and voila - when I got backed all 5 computers worked again. Hmmm. 

 

Why can't Adobe document this issue so that it can be fixed when it occurs or prevented altogether....

 

Absurd

    T
    Tony Ben_
    Participant
    October 2, 2021

    io non installerò il Sistema Operativo perchè Pr non funziona. Datemi una soluzione o disdico abbonamento. Grazie

    A
    Alyssa5FDC
    Participant
    April 11, 2021

    Ran into this same problem. Tried many different things, but ultimately reinstalling Windows fixed the issue. 

    Aeris16
    Aeris16
    Inspiring
    March 28, 2021

    Unfortunalty, this has become a problem for me too! Nothing works for me either. Seems I will have to reinstalls the OS. 

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    April 8, 2021

    Hi Aaris,

    Try running Adobe Cleaner and reinstalling Premiere Pro. If that does not work, try reinstalling the OS, then Premiere Pro. 

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    D
    defaultibznceyz2z7h
    Participant
    March 17, 2021

    I too have experienced this issue. Other than reloading Windows, has Adobe addressed this issue? Help!

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      April 8, 2021

      Hi,

      Try running Adobe Cleaner and reinstalling Premiere Pro. If that does not work, try reinstalling the OS, then Premiere Pro. 

      Thanks,

      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      M
      Michael Grenadier
      Legend
      February 19, 2021

      use this before attempting to reinstall

      https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

      N
      Nicholas5ED3Author
      Participant
      February 19, 2021

      Before attempting to reinstall Windows, Premiere, or Creative Cloud?

      M
      Michael Grenadier
      Legend
      February 19, 2021

      if you go to the link, I think it makes things pretty clear.  I'd say both the creative cloud app and Premiere

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